Product is ready to be delivered but Royal Mail are asking for an extra spend of...

GetHuman2213758's customer service issue with iHerb.com from February 2019

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The issue in GetHuman2213758's own words
Product is ready to be delivered but Royal Mail are asking for an extra spend of £**.**. the item is at present with Royal Mail. I have placed this order via your UK website iHerb and as a pensioner i cannot afford the extra expense. **How do i go about returning the item to you. Do i inform Royal Mail via their reference stated on their card to return back to sender or will you do this from your end. Ref*: ZAO********GB.**Please advise urgently. Your assistance is much appreciated. Thank you, Maria
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iHerb.com

Customer service issue
Reported by GetHuman2213758
Feb 15th, 2019 - 8 mons ago
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Seen by 1 customer so far
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Timeline
GetHuman2213758 started working on this issue
Feb 15th 2:35pm