Have not received order ********** Placed on ******* to shipping address: Anna M Myer...

GetHuman-ammyersl's customer service issue with iHerb.com from January 2019

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The issue in GetHuman-ammyersl's own words
Have not received order ********** Placed on ******* to shipping address: Anna M Myers, Conquistadores, Ed. Torre OASIS, Carrera **B * ** - **, Apt ****, MEDELLIN, Colombia ******. Had no problem with previous order No. *********-* shipped to this address in Dec. ****. *Current Status: DHL Tracking Number: ***********January ** **** **:**:***BOGOTA-COL*Arrived at Sort Facility BOGOTA-COL*Customs status updated*January ** **** **:**:***BOGOTA-COL*Departed Facility in MIAMI GATEWAY,FL-USA*January ** **** **:**:***MIAMI GATEWAY,FL-USA * My question is: How does DHL know to charge a delivery fee of $***.*** pesos if they have not received the pkg.? AND, HOW CAN THEY SEND THIS message seven times: ****, ****, ****, ****, and **** and, and again ****. (DHL NOTIFICA SUENVIO) Para liberar su envio-Guia ********** el pago podra ser hecho por el link "http:**goo.gl*iaTB*U" Tel.(*)*******. DHL Express CO.... *My response to this message was: I will pay cash on DELIVERY. (Actually, I have put required cash in an envelope at the **** Porteria's desk. *I DO KNOW THAT MY ORIGINAL iHERB CONFIRMATION SHOWED WRONG ADDRESS. COULD IT BE THAT MY ORDER DID ARRIVE, BUT, SOMEWHERE IN OUTER SPACE?*PLEASE CLARIFY AND SHIP MY ORDER TO ME. PLEASE AND THANKS. ***-***-***-*****Anna M Myers.

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iHerb.com

Customer service issue
Reported by GetHuman-ammyersl
Jan 31st, 2019 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 1074 others
0 customers following this

Timeline

GetHuman-ammyersl started working on this issue
Jan 31st, 2019 7:52pm

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