I have bought a new Android cell phone after having used iGO on my old (Android) phone...

GetHuman869835's customer service issue with iGo.com from July 2018

Help with my iGo.com issue
I have bought a new Android cell phone after having used iGO on my old (Android) phone. I have installed iGO on the new phone, used the * days trial and then tried to get my old maps on the phone by tapping “Restore purchases”. After a few seconds of sychronising an error message appears (translated): “an unexpected error occurred (***)”.*I have switches the phone off and on, removed and reinstalled iGO and applied the “reset to default” option in settings. However, the message is still appearing.*What can I do?
I trust that iGo.com will make this right and come up with a resolution that is fair.
Help with my iGo.com issue
How GetHuman869835 fixed the problem:
It takes iGO several weeks to explain what the error message means. I am still waiting. To buy a navigator of a different brand is probably the most practical solution.
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iGo.com

Customer service issue
Reported by GetHuman869835
Jul 11th, 2018 - a mon ago
I have an issue with iGo.com too
Fixed
GetHuman869835 shared how to fix
Seen by 5 customers so far
Similar issue to 631 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman869835 started working on this issue
Jul 11th 1:20pm
GetHuman869835 confirmed the issue is fixed. Hooray!
Jul 14th 2:49pm