I have bought a new Android cell phone after having used iGO on my old (Android) phone...

GetHuman869835's customer service issue with iGo.com from July 2018

Help with my iGo.com issue
The issue in GetHuman869835's own words
I have bought a new Android cell phone after having used iGO on my old (Android) phone. I have installed iGO on the new phone, used the * days trial and then tried to get my old maps on the phone by tapping “Restore purchases”. After a few seconds of sychronising an error message appears (translated): “an unexpected error occurred (***)”.*I have switches the phone off and on, removed and reinstalled iGO and applied the “reset to default” option in settings. However, the message is still appearing.*What can I do?
GetHuman869835 did not yet indicate what iGo.com should do to make this right.
I have an issue with iGo.com too
How GetHuman869835 fixed the problem
It takes iGO several weeks to explain what the error message means. I am still waiting. To buy a navigator of a different brand is probably the most practical solution.
Please help with my iGo.com issue
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iGo.com

Customer service issue
Reported by GetHuman869835
Jul 11th, 2018 - 5 mons ago
I have an issue with iGo.com too
Fixed
GetHuman869835 shared how to fix
Seen by 5 customers so far
Similar issue to 631 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman869835 started working on this issue
Jul 11th 1:20pm
GetHuman869835 confirmed the issue is fixed. Hooray!
Jul 14th 2:49pm