Please refer to the email I received from you below. This did NOT fix my issue. I DID...

GetHuman-ryanlafo's customer service issue with iFit from January 2019

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Please refer to the email I received from you below. This did NOT fix my issue. I DID unplug the machine several times, but when I plug it back in the screen is constantly searching for updates. I can't bypass this in any way and I can't see my speed, distance, etc. NOTE: I AM NOT Signed up with iFIT and Don't want to be. I just want my standard treadmill to work. Details below:*--------------*Please unplug the machine for ** seconds and plug it back in. Does the console finish updating the firmware? *Use the back button until you return to the Android desktop. After getting back to the desktop, select the globe icon to the right and above the grid icon in order to open the web browser. After opening the browser, type in the url: http:** in the address bar. Next, press OK, then GO. This should start the downloading process. Once you have pressed GO, swipe down from the top of the screen to see the download in progress. When the download is complete, tap the bar that says "Download Complete." You will now see a screen to install the app. Press Install to confirm installation. After the installation is complete, press the Open button. The app should now open. Hit the "Start" option to begin the process. After pressing start you should start to see the program clean up the application and assets with a progress bar shown below. Once complete, the machine should reboot and finish downloading the assets. Be sure that when the update loads, you have a green Wi-Fi indicator in the bottom right-hand corner to show you are connected. *Note: If you have any "Force Close" messages after this process is complete, unplug the unit from the power source for at least ** seconds, plug the cord back in, then allow the machine to finish the download. *You can find instructions with illustrations here - https:***hc*en-us*articles**********-iFit-App-for-Equipment-Repair-Tool *************************************** *From: *****@***.com *Sent: ********* **:** AM *To: *****@***.com *Subject: *EXTERNAL* Information Request - IconService *IconService *--------------- CUSTOMER INFORMATION --------------- *Ryan LaForge *, *Home Phone * ********** *Email * *****@***.com *Manufacturer * NORDICTRACK *Equipment Type * TL *Model * NTL****** *Serial * JJ***C******* *Date Purchased * ****-**-** *Purchase Price * ***.** *Where Purchased * MRKTDR *--------------------- COMMENTS --------------------- *Recently, the screen is constantly searching for updates. I've turned the power off multiple times with no success. I originally purchased the iFit package but quickly cancelled it in January ****. I really just need the standard features, so I'm not sure why it keeps searching for updates. Is there any signal that you and your team can send to remedy this, or are there some instructions you can provide me to fix the issue? Appreciate your help on this! It's been acting like this for about a month now. Treadmill still operates, but I can't see the speed, incline, distance, etc.

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Customer service issue
Reported by GetHuman-ryanlafo
Jan 18th, 2019 - 3 years ago
Not resolved
Seen by 353 customers so far
Similar issue to 186 others
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GetHuman-ryanlafo started working on this issue
Jan 18th, 2019 7:36pm

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