I have been waiting for nearly **hrs for a response from the ibotta help desk. I explai...

GetHuman-smariep's customer service issue with iBotta from October 2019

Help with my iBotta issue
The issue in GetHuman-smariep's own words
I have been waiting for nearly **hrs for a response from the ibotta help desk. I explained in detail that I wanted to redeem my money earned but it will not work without verifying a phone number. My new number will not work. I sent the help desk all my old phone numbers and asked to have any old number removed so I could redeem the money I earned. *No response yet at all. *I should be able to verify email it seems like a setup for not being able to get your rewards.

GetHuman-smariep did not yet indicate what iBotta should do to make this right.

How GetHuman-smariep fixed the problem
When I got a response from the ibotta help desk they asked for my personal information and gave me a clue as to which old phone number was on the account. I got the number correct so it can be approved for removing from my ibotta account. I am waiting for the confirmation and notice that the old number is removed. Then I can put my new number on the account.
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iBotta

Customer service issue
Reported by GetHuman-smariep
Oct 7th, 2019 - 2 years ago
Fixed
GetHuman-smariep shared how to fix
Seen by 10 customers so far
Similar issue to 8901 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman-smariep started working on this issue
Oct 7th, 2019 4:39pm
GetHuman-smariep shared this issue with friends on Facebook
Oct 7th, 2019 4:43pm
GetHuman-smariep indicated the issue is not fixed yet.
Oct 8th, 2019 10:41am
GetHuman-smariep indicated the issue is not fixed yet.
Oct 8th, 2019 5:47pm
GetHuman-smariep confirmed the issue is fixed. Hooray!
Oct 10th, 2019 5:30pm

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