I submitted a support ticket with ibotta on August **, **** at *:** to request my phone...

GetHuman1139983's customer service issue with iBotta from September 2018

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Help with my iBotta issue
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iBotta doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1139983 will need to dig through the advice provided by iBotta, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1139983 can let us know if they help or not.
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The issue in GetHuman1139983's own words
I submitted a support ticket with ibotta on August **, **** at *:** to request my phone number be removed and add the new number I got when I switched to Sprint & said I was wondering how I can tell if my ibotta teammates received their welcome bonus & ibotta responded with an ibotta rebates advertisement & finally September *st I received an email from ibotta claiming the phone number I'd given wasn't the correct number for my ibotta account so I looked to make sure I didn't make any mistakes & I didn't the phone number I gave them was the only phone number I've ever used for ibotta & I've accumulated $**.** which would be very helpful right now which is why I love using ibotta. You can't withdrawal your money without going through the phone verification process which I can't do since they won't change or remove the old phone number & also I've referred & gotten ** or ** people to sign up for ibotta but only I believe * have redeemed a rebate & maybe * or * of them may have used the any item rebates which I understand I can't be credited for those teammates but I haven't been credited for any of the referrals & as much as I love the app I'm starting to lose faith in ibotta since so much time has passed & the only response I've gotten was telling me the phone number was incorrect which I have proof it is the correct phone number because I still have a verification text message on that phone & my PayPal account shows my activity & money from ibotta transferred into my account * minutes after I received the verification text message so I don't understand what's going on with ibotta but I really hope there's a reasonable explanation for not being credited for the referrals and for not removing my old phone number. If you need any more information please let me know

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iBotta

Customer service issue
Reported by GetHuman1139983
Sep 13th, 2018 - 2 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 2163 others
0 customers following this
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Timeline

GetHuman1139983 started working on this issue
Sep 13th, 2018 9:35pm
GetHuman1139983 shared this issue with followers on Twitter
Sep 13th, 2018 10:47pm

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