I am unable to cash out . My last name has never been added to my account. I did not re...

GetHuman-reallyru's customer service issue with iBotta from August 2018

Help with my iBotta issue
The issue in GetHuman-reallyru's own words
I am unable to cash out . My last name has never been added to my account. I did not realize this until I tried to cash out I forgot my password and trIed to reset it. I have not been able to log into the site since it's locked I cannot use my fingerprint to access the Siberia my iPhone either! it will not allow me to update my last name. I need this fixed now! shame on you for not having a customer service telephone number! Since I cannot log onto the site I cannot send you a request through my ibotta app! I would like my money sent to my PayPal account . I am also filing a complaint on the BBB site for your lack of contact information!
GetHuman-reallyru did not yet indicate what iBotta should do to make this right.
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How GetHuman-reallyru fixed the problem
I had to wait for my account to reset. I was able to log on with my new password, and update my name in the account. I was able to successfully complete the transfer process of ***.** to my Paypal account. I still filed a complaint with the BBB because they do not have a human contact number listed, and I believe that this is imperative for best business practices.
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iBotta

Customer service issue
Reported by GetHuman-reallyru
Aug 9th, 2018 - a yr ago
I have an issue with iBotta too
Fixed
GetHuman-reallyru shared how to fix
Seen by 6 customers so far
Similar issue to 1342 others
0 customers following this
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Timeline
GetHuman-reallyru started working on this issue
Aug 9th, 2018 2:11am
GetHuman-reallyru indicated the issue is not fixed yet.
Aug 9th, 2018 10:40am
GetHuman-reallyru confirmed the issue is fixed. Hooray!
Aug 9th, 2018 11:56am
GetHuman-reallyru confirmed the issue is fixed. Hooray!
Aug 10th, 2018 4:27pm