I change my phone number two months ago and just started using the Ibotta App again. Wh...

GetHuman761465's customer service issue with iBotta from June 2018

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The issue in GetHuman761465's own words
I change my phone number two months ago and just started using the Ibotta App again. When I attempted to withdraw the service requested I verify my old phone number*. When I entered my new phone number** I received this message*" Oops! Discount has already been registered under a different phone number. If your phone number is changed, please contact *****@***.com."**These are open tickets requesting my information be updated: ********, ********, ******** ******** **********I'm unsure why Ibotta App users are NOT authorized to update all of their information, specifically their phone number. Ibotta Co. Privacy Policy tells us to keep "your information" current and instructs us to do so without mentioning, your phone number doesn't fall under "your information."**"Keeping Information about you current helps ensure that we offer you the best offers available through our merchants and business partners." - Ibotta Privacy Policy Last Updated January ******"You may update or correct your profile Information and preferences at any time by accessing your Settings through the Service. Please note that while your changes are reflected promptly in active user databases, we may retain all Information you submit for a variety of purposes, including backups and archiving, prevention of fraud and abuse, and analytics." - Ibotta Privacy Policy Last Updated January **, *******Old phone number no longer in use ***-***-********New phone number currently in use ***-***-****

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Customer service issue
Reported by GetHuman761465
Jun 7th, 2018 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 56 others
0 customers following this


GetHuman761465 started working on this issue
Jun 7th, 2018 10:33pm

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