I received an email today about checking on an Ibotta bonus that was expiring, so I followed the link in email to check the bonus offer on the account. When the app opened, I was unable to log into my account and when I did the app crashed. I did this multiple times, as well as attempting to use the Facebook login option, but neither of these options worked and I received a few different types of error messages. This had happened in the past and I ended up creating a new account via an email link, which worked once, but the next time I opened the app it auto logged in to my original acccount, which I continued to use up until today. Again today I attempted to log in with the other account that I had to use once before. Same issues with this attempt. After that didn’t work I tried to create another account to see if there was something I could do once I was able to log in. Just as with the log in issue, the same crashes and error messages disrupted my attempts to make a new account. This is when I checked my email to see if I got any of the password reset notifications or sign up emails, but I only had an email telling me my account was deactivated. I tried to follow the link in the email that prompted me to check the terms of service, but even that wouldn’t open in the app. I submitted an inquiry via a link in the email, but I’m so confused as to which account or email or phone number that I’m supposed to be using that I thought it best to email separately to have this issue resolved. *My original account, the one I use exclusively outside of the one time I had issues logging in previously, is *****@***.com**I’m not sure what the other account is since I attempted login and*or creating an account with two email address, and I have no idea which email is associated with the account I created awhile ago or which is the email that I tried to use for the same purposes today. I had the same issues with everything I tried, so I’m really confused and at this point I have no idea. **After troubleshooting reasons for my issue or deactivation I see that I wasn’t supposed to create more than one account on my phone. This was an honest mistake and certainly not an attempt to do anything fraudulent. I was so frustrated during these login issues that I can’t even say which emails or accounts went through the system or not. For all I know I could have opened more accounts, but if I have I haven’t been able to login to them, let alone redeem any rebates. I’m sure it’s visible in my records that I only used a second account once and not consistently to double dip into rebates, although I’m not even sure if that’s possible. I’ve never double scanned a receipt or attempted to use expired receipts, which I read is another reason for deactivation. **I would really appreciate some help with this issue. I’m super frustrated and confused. I’ve loved using the app. I tell all my friends about it. It’s a fantastic tool for my kids, who treat it like a treasure hunt at the grocery store. I’ve never cashed out any of my earning, as my kids like to see how big our balance gets. Had I known that my account could be closed because of a misunderstanding of technical issues I would have transferred the money out more often. I understand that ignorance isn’t an excuse, but I honestly didn’t even consider the idea that I couldn’t attempt to create another account after having login issues, although I can see now how that can be used for fraudulent purposes. Please contact me on how this issue can be resolved. Thank you!
GetHuman755051 did not yet indicate what iBotta should do to make this right.