I received an email today about checking on an Ibotta bonus that was expiring, so I fol...

GetHuman755051's customer service issue with iBotta from June 2018

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The issue in GetHuman755051's own words
I received an email today about checking on an Ibotta bonus that was expiring, so I followed the link in email to check the bonus offer on the account. When the app opened, I was unable to log into my account and when I did the app crashed. I did this multiple times, as well as attempting to use the Facebook login option, but neither of these options worked and I received a few different types of error messages. This had happened in the past and I ended up creating a new account via an email link, which worked once, but the next time I opened the app it auto logged in to my original acccount, which I continued to use up until today. Again today I attempted to log in with the other account that I had to use once before. Same issues with this attempt. After that didn’t work I tried to create another account to see if there was something I could do once I was able to log in. Just as with the log in issue, the same crashes and error messages disrupted my attempts to make a new account. This is when I checked my email to see if I got any of the password reset notifications or sign up emails, but I only had an email telling me my account was deactivated. I tried to follow the link in the email that prompted me to check the terms of service, but even that wouldn’t open in the app. I submitted an inquiry via a link in the email, but I’m so confused as to which account or email or phone number that I’m supposed to be using that I thought it best to email separately to have this issue resolved. *My original account, the one I use exclusively outside of the one time I had issues logging in previously, is *****@***.com**I’m not sure what the other account is since I attempted login and*or creating an account with two email address, and I have no idea which email is associated with the account I created awhile ago or which is the email that I tried to use for the same purposes today. I had the same issues with everything I tried, so I’m really confused and at this point I have no idea. **After troubleshooting reasons for my issue or deactivation I see that I wasn’t supposed to create more than one account on my phone. This was an honest mistake and certainly not an attempt to do anything fraudulent. I was so frustrated during these login issues that I can’t even say which emails or accounts went through the system or not. For all I know I could have opened more accounts, but if I have I haven’t been able to login to them, let alone redeem any rebates. I’m sure it’s visible in my records that I only used a second account once and not consistently to double dip into rebates, although I’m not even sure if that’s possible. I’ve never double scanned a receipt or attempted to use expired receipts, which I read is another reason for deactivation. **I would really appreciate some help with this issue. I’m super frustrated and confused. I’ve loved using the app. I tell all my friends about it. It’s a fantastic tool for my kids, who treat it like a treasure hunt at the grocery store. I’ve never cashed out any of my earning, as my kids like to see how big our balance gets. Had I known that my account could be closed because of a misunderstanding of technical issues I would have transferred the money out more often. I understand that ignorance isn’t an excuse, but I honestly didn’t even consider the idea that I couldn’t attempt to create another account after having login issues, although I can see now how that can be used for fraudulent purposes. Please contact me on how this issue can be resolved. Thank you!

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Customer service issue
Reported by GetHuman755051
Jun 6th, 2018 - 3 years ago
Seen by 12 customers so far
Similar issue to 405 others
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GetHuman755051 started working on this issue
Jun 6th, 2018 3:37am
GetHuman755051 indicated the issue is not fixed yet.
Jun 7th, 2018 6:22am
GetHuman755051 indicated the issue is not fixed yet.
Jun 7th, 2018 6:23am
GetHuman755051 indicated the issue is not fixed yet.
Jun 7th, 2018 3:25pm
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Jun 12th, 2018 2:57pm
GetHuman755051 indicated the issue is not fixed yet.
Jun 12th, 2018 2:58pm

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