easyHotel Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about easyHotel customer service, archive #1. It includes a selection of 3 issue(s) reported September 16, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I had two conversations with staff before my arrival where I explained that I have a broken leg and limited mobility due to pain. Despite my reservation indicating payment at check-in, the amount was taken from my account prematurely. I arrived as agreed at 6 am expecting a room near an elevator but was informed that the hotel is fully booked. I am stranded with no alternative accommodation or funds to secure a new hotel since the payment discrepancy left me financially constrained. This situation is extremely distressing as I am in severe pain, stranded in the cold with no means to move around.
Reported by GetHuman-londonov on Sonntag, 16. September 2018 04:33
Dear Easy Hotel, I am writing to inform you that my partner, Miss Roxanne Locke (Rocky Locke), made a reservation for December 3rd and 4th with your hotel yesterday. Unfortunately, unforeseen circumstances have arisen that may prevent us from taking this trip. I wanted to share that I have been struggling with my mental health due to Borderline Personality Disorder, leading to recent instances of self-harm and suicidal thoughts. Given these difficult circumstances, I kindly request a full refund for the non-refundable booking my partner made on my behalf. We still look forward to staying at your hotel once my mental health has improved and stabilized. Warm regards, Miss K Newton [redacted]
Reported by GetHuman6860511 on Mittwoch, 1. Dezember 2021 08:55
Hello. I wanted to share that I recently made a reservation at easyHotel for one night on November 23rd under the name Mr. Anthony Bird with booking reference W[redacted]. I paid the total amount of £87.30 in advance. Unfortunately, I now need to reschedule my stay to November 30th due to unexpected circumstances. I have been trying to modify my booking online and reach out to the hotel, but I have encountered difficulties. I am willing to cover any administrative fees or price differences for the new date. As far as I know, the member rate for that night is currently £[redacted].20. I kindly ask for assistance in getting in touch with the hotel to make this change. Thank you for any help you can provide.
Reported by GetHuman8699773 on Donnerstag, 16. November 2023 16:18

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