I ordered two rugs totalling over $***. When we received the *ft by **ft rugs, the edge...
GetHuman5863872's customer service issue with eSaleRugs.com from March 2021
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I ordered two rugs totalling over $***. When we received the *ft by **ft rugs, the edges were all curled up on both rugs. We rolled the rugs up the opposite way, (as instructed by their customer service dept) & left them rolled for approx * weeks. When we unrolled the rugs they continued to curl up around the edges. Again I called customer service. Their next offer was, (because it was now past their ** day return policy) to refund me **% or $**, or they would replace one of the rugs? I sent them more pics of BOTH of the rugs because I still don't think they understood i have TWO rugs that I cannot use. * more weeks go by waiting to hear a response. I again call their only customer service number, and again I am offered the same? When I asked if the next rug that comes out will have same problem, she responded that the rugs are too big & have to be folded in half when shipped. In other words, they will ship me another rug that will have the same problem?? Also, *knowing these rugs are too big to ship without destroying,, they ship them anyway? Allso, there was no other person i could speak with to resolve my issue. *What a scam!
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