I joined eharmony almost two weeks ago. I paid * months membership. I was able to acces...

GetHuman-amalmdn's customer service issue with eHarmony from February 2019

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The issue in GetHuman-amalmdn's own words
I joined eharmony almost two weeks ago. I paid * months membership. I was able to access the site only for * days and then I was denied access. *every time I logged in, I would get prompted to complete the questionnaire that I did when I rejoined. *I raised the issue. I was advised to redo the questionnaire all over again but when I did, I was asked to pay for membership again. *My payment of $***.** was made by Visa Credit Card on the **th of Feb. *Considering all the inconvenience and the time wasted trying to connect with someone regarding this issue, I would like to get a refund as i am no longer interested in using this site. *My issue has been raised almost a week ago and has not been resolved yet and I still do not have access to my account that I fully paid for. *I would like you to get eharmony in australia to contact me on **********.
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eHarmony

Customer service issue
Reported by GetHuman-amalmdn
Feb 18th, 2019 - 8 mons ago
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GetHuman-amalmdn started working on this issue
Feb 18th 4:29am
GetHuman-amalmdn indicated the issue is not fixed yet.
Feb 19th 10:30am