I have an eharminy account and the app on my phone. I’m nit able to access. Please help...

GetHuman1476231's customer service issue with eHarmony from November 2018

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The issue in GetHuman1476231's own words
I have an eharminy account and the app on my phone. I’m nit able to access. Please help resolve this. Email associated with my account is either Jill.mgb@ Hotmail.com OR *****@***.com. My name is Jill and bio description is age **. I’ve tried to hit “forgot password “ but have not received reply email from eharmony. Info WAS saved in my phone app, but I’m not able to access it . Please help... Did not want my account to be interrupted. Thank you.
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eHarmony

Customer service issue
Reported by GetHuman1476231
Nov 3rd, 2018 - a mon ago
I have an issue with eHarmony too
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GetHuman1476231 started working on this issue
Nov 3rd 12:23pm