I want to change my age to **, I tried the day I signed up but it said I had to call, i...

GetHuman1370600's customer service issue with eHarmony from October 2018

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The issue in GetHuman1370600's own words
I want to change my age to **, I tried the day I signed up but it said I had to call, it would not allow me to do it! when I try to call in there is always a very long wait time, so I'm hoping you can do it from here.*On another note, I am not at all impressed with the screening e harmony is doing. I met my x husband on this site, back then, Jack was Jack, now almost every match is questionable, it is not acceptable for you to charge me this kind of money to offer to meet a match, and then it turns out they are not whom they portray, there must be a way to vet these people. Stop letting people come on for free for them to toy with people that have paid. I very much regretting signing up for a whole year, I don't have the time it takes to weed through these matches that are not confirmed. *Also, you don't have anybody available to assist your eastern seaboard clients, no we are held to work on the schedule of the West?*Also all these wait times when you are available is just not acceptable, this company should be giving much better service and maybe increase your overhead slightly instead of lining the pockets with the profits made. *Not the e harmony I once new, I have guided so many people to this site over the years. This stops,*thanks for taking the time to read this, please find the suggesting box if they even care and let them know how just one fish in their big sea is feeling and suggesting. Thanks
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Customer service issue
Reported by GetHuman1370600
Oct 18th, 2018 - 3 mons ago
I have an issue with eHarmony too
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Seen by 2 customers so far
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GetHuman1370600 started working on this issue
Oct 18th, 2018 5:28pm