I'm trying to find out if "Brian", a match who is talking to me via text now, is legit...

GetHuman1358464's customer service issue with eHarmony from October 2018

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The issue in GetHuman1358464's own words
I'm trying to find out if "Brian", a match who is talking to me via text now, is legit. eHarmony just emailed me that they closed his account today, and he says he called them to close it himself. (And found my profile first.) Is it possible for you to email me a picture of the "original " Brian who started this account? So far, nothing unusual has been said from him to me that would perk my antennae, but I want to know for sure what's going on... thank you.
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Customer service issue
Reported by GetHuman1358464
Oct 17th, 2018 - 2 mons ago
I have an issue with eHarmony too
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Seen by 3 customers so far
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GetHuman1358464 started working on this issue
Oct 17th 12:49am