Hello,**I joined up again (paid subscription) last night after a couple of years away f...

GetHuman1111850's customer service issue with eHarmony from September 2018

2 views | 1323 similar | 0 following
Help with my eHarmony issue
First: share to improve GetHuman1111850's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1111850's next move: call eHarmony.
The best way to get your problem resolved is to tap the button below to start calling eHarmony. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1111850 may need:
Name on the account, Billing address, and Your birthday
The issue in GetHuman1111850's own words
Hello,**I joined up again (paid subscription) last night after a couple of years away from the site. I uploaded photos and edited my profile.**During last week I logged on to change my email having recently changed providers, I had to repeat the initial profiling questionnaire then but decided not to remain on the site until I had composed a suitable profile. I closed the live status of my account and was warned amongst other things that I would have to take the profile test again if I decided to rejoin. I didn't have a problem with doing this as I thought it would be better to give some thought to my answers and make a better profile.**Last night when I logged on my old profiled seemed to be active (which is the one that I have changed) but I was not given the profile test again.**What I am finding this morning (about * hours after paying my subscription) and uploading photos is that I am getting no matches at all. I have gone through the preferences that I set to be as non specific as possible but still I am getting no matches.**So my questions are:*Do I have the information from the initial profiling questionnaire on my account. If that information is there is it my initial information or when I took the profiling test last week?*Is there a long lead time to match me, I don't remember it taking this long last time to see matches? If there is what kind of timeframe should I wait for?*What are the options for a refund if the matching algorithm cannot match my profile?*Thank you for looking into my concerns.**Regards

GetHuman1111850 did not yet indicate what eHarmony should do to make this right.

How GetHuman1111850 fixed the problem

We are waiting for GetHuman1111850 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get eHarmony's attention and get better help faster. Tap below to get started.
Having eHarmony issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1111850 fixes it.
This email address isn't valid

eHarmony

Customer service issue
Reported by GetHuman1111850
Sep 8th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1323 others
0 customers following this

Timeline

GetHuman1111850 started working on this issue
Sep 8th, 2018 9:32am

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies