I signed up and paid $***.** for * months via iTunes which is supposed to run through t...

GetHuman-andypike's customer service issue with eHarmony from August 2018

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The issue in GetHuman-andypike's own words
I signed up and paid $***.** for * months via iTunes which is supposed to run through to October. I haven’t been active due to busy schedules lately, I only respond to emails (I still have a lot unreplied messages). I tried getting on yesterday only to find out my account has been closed for no reason. I feel cheated and ripped by Eharmony! How did I violate your terms? Kindly refund or reopen account pls. I travel a lot and probably tried to access my account from a different IP location but really that shouldn’t be enough reason to shut down my account. You guys need to understand your customers move around and a change of IP location isn’t enough reason to close an account. I need my account back on. You don’t take $***.** for * months then kick me out for no reason. You got this one wrong! I didn’t violate your terms, stop ripping customers off!**Login email - *****@***.com (Cheryl)

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eHarmony

Customer service issue
Reported by GetHuman-andypike
Aug 1st, 2018 - 3 years ago
Fixed
Seen by 4 customers so far
Similar issue to 980 others
0 customers following this
Items needed
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Timeline

GetHuman-andypike started working on this issue
Aug 1st, 2018 1:42am
GetHuman-andypike indicated the issue is not fixed yet.
Aug 4th, 2018 7:40am
GetHuman-andypike indicated the issue is not fixed yet.
Aug 8th, 2018 6:45am

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