I just want to put this out there as plain honesty I feel everything should be free ok...

GetHuman908251's customer service issue with eHarmony from July 2018

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The issue in GetHuman908251's own words
I just want to put this out there as plain honesty I feel everything should be free ok and i'll explain why for one reason love doesn't cost so it should be free on your site for anything not to be charging to see pics or to message someone etc the only thing free is to see your matches which you cant even see a pic of them unless you upgrade to a pay subscription which to be honest is ridiculas should be able to see there pics and message them with not getting charged to do so I mean in all honesty that just does not make any sense and would turn people away who are actually trying to find someone not have to be a pay subscriber to message someone or see there pics, and i'll tell you another thing I have been on here acouple times and yet your commercials always seem like let eharmony find you someone join you'll be glad you did well I may have found people who I like and share stuff with but heres the thing I never once got any replies so basically it was a big waste of my time and money which the reason im saying shouldn't be charging it should be free for everything on your site for exactly this issue people join and message people they like but don't get no responses so if they subscribed for doesn't matter how many months and don't get no where or even any responses then they just wasted all that money in hopes of finding someone again in all honesty this is the problem with online dating, should never charge for simple things such as seeing photos,writing a message etc, I hope you can understand what im saying, ive had my thoughts about coming back but I didn't get anywhere the first times I don't want a repeat of it again
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eHarmony

Customer service issue
Reported by GetHuman908251
Jul 23rd, 2018 - 10 mons ago
I have an issue with eHarmony too
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GetHuman908251 started working on this issue
Jul 23rd, 2018 3:25pm
GetHuman908251 indicated the issue is not fixed yet.
Jul 26th, 2018 6:53pm