so my account got banned, and i wasn't told the real reason but i got a message saying...

GetHuman-shaunro's customer service issue with eHarmony from May 2018

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The issue in GetHuman-shaunro's own words
so my account got banned, and i wasn't told the real reason but i got a message saying it was because i broke terms and conditions. I'm not too sure which section of it, but i believe it was my profile not being a clear enough shot of my face. Besides that i don't know what else it could be. Was wondering if there is any way i can reopen my account and fix it or if i could make a new account.**Thanks
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eHarmony

Customer service issue
Reported by GetHuman-shaunro
May 25th, 2018 - 6 mons ago
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GetHuman-shaunro started working on this issue
May 25th 2:55am