I want to cancel my subscription IMMEDIATELY! I have only been on here for a few month...

GetHuman675025's customer service issue with eHarmony from May 2018

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The issue in GetHuman675025's own words
I want to cancel my subscription IMMEDIATELY! I have only been on here for a few months and it has been a complete joke and extremely frustrating and disappointing. I am paid through January , which leaves * more months of a non-beneficial service. I am requesting that the remaining * months be prorated and I want refund by next week. I will tell my family and friends not to waste their time on this site. Complete false advertising, in my opinion. You may reach me at ***-***-****. It has been a nightmare experience for me with VERY FEW even remote possibilities for a match to me:( It has been nothing but a waste of money, time, and energy. Thank you. I would like a response asap, please.
GetHuman675025 did not yet indicate what eHarmony should do to make this right.
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eHarmony

Customer service issue
Reported by GetHuman675025
May 11th, 2018 - 10 mons ago
I have an issue with eHarmony too
Fixed
Seen by 10 customers so far
Similar issue to 692 others
0 customers following this
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Timeline
GetHuman675025 started working on this issue
May 11th, 2018 1:04pm
GetHuman675025 indicated the issue is not fixed yet.
May 11th, 2018 2:16pm
GetHuman675025 indicated the issue is not fixed yet.
May 12th, 2018 5:24pm
GetHuman675025 indicated the issue is not fixed yet.
May 12th, 2018 11:54pm
GetHuman675025 indicated the issue is not fixed yet.
May 12th, 2018 11:55pm
GetHuman675025 indicated the issue is not fixed yet.
May 15th, 2018 12:36am
GetHuman675025 indicated the issue is not fixed yet.
May 20th, 2018 6:30pm