Reservation payment pending**I got airline tickets * hours before the flight. Got the r...

GetHuman5622672's customer service issue with eDreams from January 2021

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The issue in GetHuman5622672's own words
Take a flight. ... Reservation payment pending**I got airline tickets * hours before the flight. Got the reservation but the payment remained PENDING. We were not being able to check in until payment went through.
Nobody ever answered the customer service phone line. I kept waiting listening to a recording. We almost missed the flight.

GetHuman5622672 did not yet indicate what eDreams should do to make this right.

I had seen this website before but I had not used them before.
We went straight to the airline ticketing counter and ask them to let us pay directly, bypassingedreams reservation. *Called the bank and found out that a travel co. was trying to charge only a part of the total, but it was still pending. So we cancelled that and asked the bank not to accept a charge from edreams because they did not deliver the service nor the product.
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eDreams

Airline tickets with edreams
Customer service issue
Reported by GetHuman5622672
Jan 5th, 2021 - 4 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 1573 others
0 customers following this

Timeline

GetHuman5622672 started working on this issue
Jan 5th 9:52pm

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