Cancellation refund advised * to * month processing, although cancellation insurance paid.

GetHuman5443328's Cancel a Booking issue with eDreams from November 2020

Help with my eDreams issue
Before contacting them, items GetHuman5443328 may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman5443328's own words
Obtain a refund for my cancelled booking within reasonable period. ... Booking no. ********** Wallace * passengers*I cancelled this and requested a refund, and received acknowledgement on ** October ****. I paid cancellation insurance when booking.*I understand the airline has now cancelled this flight.*I have not been advised on progress of my refund payment.*Please advise when the refund will be paid.
I need the refund urgently to enable booking of alternative travel.
Expedite the refund within reasonable time, eg one or two weeks from acceptance of request.
I have booked flights with eDreams in the past.
Tried Customer-Care service, which apparently does not exist.
How GetHuman5443328 fixed the problem

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eDreams

Cancellation Insurance.
Cancel a Booking issue
Reported by GetHuman5443328
Nov 8th, 2020 - 9 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 1619 others
0 customers following this

Timeline

GetHuman5443328 started working on this issue
Nov 8th, 2020 9:29am
GetHuman5443328 shared this issue with others over email
Nov 8th, 2020 9:47am