Agent Error Rebook

GetHuman5305242's customer service issue with eDreams from September 2020

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The issue in GetHuman5305242's own words
I booked a trip from Czech to New York through CDG aiport with Edreams. When the first trip was canceled, I called to rebook it however they rebooked it backwards. The itinerary was mistakenly booked for CDG - NY on July *nd while the CZ - CDG was booked for the *rd. I paid rebooking fees for this trip that resulted in agent error. When I found the error, I had no choice but to lose this trip, rebook - pay again and also lose * weeks of stay in NY. I have received a case number, but I have received no other communication. **Google Drive Screenshot Of Itinerary:*https:***file*d**zyui*g*XcKJ*fT*L*l*GmI*ZolQv*wLg*view?usp*sharing**We acknowledge the receipt of your case with number ******* and we inform you that one of our representatives will contact you in the coming days.

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Customer service issue
Reported by GetHuman5305242
Sep 27th, 2020 - 2 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 1465 others
0 customers following this
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GetHuman5305242 started working on this issue
Sep 27th, 2020 11:04am