Hi, I have an existing booking for **SEP** (**********) on Croatian Airlines ( LTWN*V...

GetHuman5185349's Cancel a Booking issue with eDreams from August 2020

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The issue in GetHuman5185349's own words
Hi, I have an existing booking for **SEP** (**********) on Croatian Airlines ( LTWN*V) that I need to cancel due to COVID-**. Below is what Croatian Airlines had to say regarding a refund. I plan to travel on OCT**** so I need the voucher to be valid through DEC****.***All agents are familiar with our goodwill and cancellation policy.which I have to cancel due to COVID-**. I contacted Croatian Airlines and they stated the following:*-refund for the entire value of your ticket in the form of voucher that you can use within one year of the date of issue exclusively on Croatia Airlines operated flights. **You ticket was purchased via EDREAMS and you can contact your agent for voucher or for a change.*If necessary, your agent can contact Croatia Airlines Agent help desk for more details.*All agents are familiar with our goodwill and cancellation policy.**You can request voucher * day prior the flight and then it will be valid until **.**.****.*Ticket has to be issued within * year from date of voucher issue but travel can be later on for all flight that are in the system.*This means by the **.**.**** You have to contact us to tell us new dates of travel and those dates can be for any flight *** days in advance.

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eDreams

Cancel a Booking issue
Reported by GetHuman5185349
Aug 21st, 2020 - 2 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 1632 others
0 customers following this

Timeline

GetHuman5185349 started working on this issue
Aug 21st 1:13pm

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