Booked a flight from Invercargill to Auckland New Zealand with eDreams . It was a conne...

GetHuman5180188's customer service issue with eDreams from August 2020

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The issue in GetHuman5180188's own words
Booked a flight from Invercargill to Auckland New Zealand with eDreams . It was a connecting flight from Invercargill to Christchurch then * and a bit hours wait for flight from Christchurch to Auckland. Alert level changed in Auckland in that time so my partner and I wasn’t sure what was going on or what to do . Contacted airline and they said to go through eDreams so I requested a change of date for flight. It has taken nearly a week to get contacted and now they are giving me run around saying airline has put it down as a no show . Have rung airline and they said that it has been put in credit with eDreams, all I want is to get my partner back home to Auckland ASAP but can’t afford to pay more money for a flight I have credit on . Booking reference is **********

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eDreams

Customer service issue
Reported by GetHuman5180188
Aug 19th, 2020 - 8 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 1636 others
0 customers following this

Timeline

GetHuman5180188 started working on this issue
Aug 19th, 2020 8:44pm
GetHuman5180188 indicated the issue is not fixed yet.
Aug 20th, 2020 2:19am
GetHuman5180188 indicated the issue is not fixed yet.
Aug 20th, 2020 2:33am