hello , On Saturday ** I flew from Lisbon to Tijuana Mexico booking ref ********** . Wh...

GetHuman-jakeitea's customer service issue with eDreams from September 2020

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The issue in GetHuman-jakeitea's own words
hello , On Saturday ** I flew from Lisbon to Tijuana Mexico booking ref ********** . When I checked my bag ( a black and blue MacPac rucksack ) at the Iberia check-in desk The Iberian check- in officer informed that baggage should be collected at My final destination , Tijuana . I asked her to confirm that again and she reiterated several times ,circling Tijuana on my ticket . When I arrived Tijuana my baggage did not arrive . I reported the loss with the staff at the carousel who told me that it must be in Mexico City . I filled a form etc . They said they would email or call*Me when the baggage arrived . They have not contacted me and when I try to call the airport which I have attempted several times I hit a language barrier and they hang up . Currently I am over *** km away from Tijuana so I need to locate my bag before making the journey to look for it in person . *I trust that you can help locate my bag , I have taken travel insurance with eDreams . My luggage ticket info. Is : IBERIA IB ****** . And as stated it is a black and blue ruck sack . Please let me know if you need any further information to locate the whereabouts of my luggage . Please please help me track *My bag either electronically or by calling Tijuana airport . Thank you Jacob Cooper

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eDreams

Customer service issue
Reported by GetHuman-jakeitea
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1457 others
0 customers following this

Timeline

GetHuman-jakeitea started working on this issue
Sep 29th, 2020 11:11pm

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