Hello,*My name is Kelima Omeri and I booked on **.**.**** with the confirmation code J...

GetHuman-omerike's customer service issue with eDreams from August 2020

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The issue in GetHuman-omerike's own words
Hello,*My name is Kelima Omeri and I booked on **.**.**** with the confirmation code J**X** with the company ablawings on **.**.**** (flight number *B*** from Frankfurt to Tirana and return on **.**.**** (flight number *B***) from Tirana to Frankfurt, with a total import of € ***.**, the ticket is in my name with my *-month-old son Liam Glauk Balla, some time ago I received an e-mail from the albawings company asking me for a possible postponement or a refund, I expressed the desire for a refund as far as possible after the situation created by the virus, moving with a small baby is no longer safe, I have contacted several times with the customer service of the company albawings and I have been reconfirmed several times that the import of my ticket has been refunded to you and I know I should contact you as a third party for refund, I am also attaching my ticket where you have all the data.I have already written to the agency travel fusion and they confirned to have refunded the import to the agency edreams on ** june ****.**Can you please give me more information? Thank you in advance

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eDreams

Customer service issue
Reported by GetHuman-omerike
Aug 12th, 2020 - 7 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 1636 others
0 customers following this

Timeline

GetHuman-omerike started working on this issue
Aug 12th, 2020 9:13am

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