Dear Sir, **I made a booking through eDreams for the return flights from London to St...

GetHuman4869229's Cancel a Booking issue with eDreams from May 2020

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The issue in GetHuman4869229's own words
Dear Sir, **I made a booking through eDreams for the return flights from London to St. Petersburg (eDreams booking number is **********) in June ****. According to the eDreams web site, my flights are cancelled due to Covid-**. *eDreams Japan have recently sent me an email to request my consent to the issuance of a voucher to compensate the cancellation. I do not want to give my consent to receive vouchers. I want get a full refund.*I am based in Tokyo, Japan, and cannot tell if I could use such vouchers as I do not know when I can make my next trip to Europe and that I can even make it in the future as I am getting old.*I prefer to receive a full refund of my payment of the tickets. Flights were not cancelled by me, but cancelled by the airlines, namely Wizz Air and Aeroflot. *Although I sympathize these airlines as flight cancellation was caused Covid-**, a kind of natural disaster, I believe that they must not earn money for their non-service to customers. They are responsible for the refund, I believe.**I like eDreams to negotiate with these airlines and come back to me with a satisfactory answer.**Satoshi Hara

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eDreams

Cancel a Booking issue
Reported by GetHuman4869229
May 26th, 2020 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 1443 others
0 customers following this

Timeline

GetHuman4869229 started working on this issue
May 26th, 2020 3:01am

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