Chat bubble never worked. Found out from another customer that when I check in, I will be offered the option to choose baggage and then pay for it. A bit late if it doesn't work. Not entirely happy. I've had to spend a lot of time and no definitive result.

GetHuman-walljen's customer service issue with eDreams from October 2019

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The issue in GetHuman-walljen's own words
As above ... I have a booking **********.*I have tried to find out if bags are included. To add bags, a phone number was given. I phoned and hung on for ** minutes yesterday and was told that I have a ** kg bag and carry-on ** kg also. *My husband was checking our bookings last night only to find that my booking is a 'light' option and doesn't include bags. Can you please clarify for me? The agent insisted I had bags included. Very confusing. Also, the 'can I help you' chat bubble disappears on the edreams app every time I try to engage with it. Jennifer Wall. *****@***.com
I still don't have a definitive answer.
An email from Edreams clearly stating the baggage booking and purchase procedure
I am new and simply expected good service and clarity of communication
No
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eDreams

Edreams Chat and a phone call to edreams where I held on for ** minutes
Customer service issue
Reported by GetHuman-walljen
Oct 26th, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 766 others
0 customers following this

Timeline

GetHuman-walljen started working on this issue
Oct 26th, 2019 8:43am
GetHuman-walljen indicated the issue is not fixed yet.
Oct 26th, 2019 1:40pm
GetHuman-walljen indicated the issue is not fixed yet.
Oct 26th, 2019 1:41pm
GetHuman-walljen indicated the issue is not fixed yet.
Oct 27th, 2019 9:26am
GetHuman-walljen indicated the issue is not fixed yet.
Oct 27th, 2019 9:28am
GetHuman-walljen indicated the issue is not fixed yet.
Oct 29th, 2019 10:16am
GetHuman-walljen indicated the issue is not fixed yet.
Oct 29th, 2019 11:05am