Phone Numbers Contact Information Customer Service Fix Common Issues Local Listings Get the App

Chat bubble never worked. Found out from another customer that when I check in, I will be offered the option to choose baggage and then pay for it. A bit late if it doesn't work. Not entirely happy. I've had to spend a lot of time and no definitive result.

GetHuman-walljen's customer service issue with eDreams from October 2019

Help with my eDreams issue

First: share to improve GetHuman-walljen's odds

Strength in numbers! Companies respond better when others are watching.

Before contacting them, items GetHuman-walljen may need:

Name on the account, Billing address, and Email address on the account

The issue in GetHuman-walljen's own words

As above ... I have a booking **********.*I have tried to find out if bags are included. To add bags, a phone number was given. I phoned and hung on for ** minutes yesterday and was told that I have a ** kg bag and carry-on ** kg also. *My husband was checking our bookings last night only to find that my booking is a 'light' option and doesn't include bags. Can you please clarify for me? The agent insisted I had bags included. Very confusing. Also, the 'can I help you' chat bubble disappears on the edreams app every time I try to engage with it. Jennifer Wall. *****@***.com

I still don't have a definitive answer.

An email from Edreams clearly stating the baggage booking and purchase procedure

I am new and simply expected good service and clarity of communication

I have an issue with eDreams too

How GetHuman-walljen fixed the problem

We are waiting for GetHuman-walljen to fix the problem and share the solution with the rest of us customers.

Please help with my eDreams issue

Find similar issues & fixes

Follow other customers in the midst of the same issue or find a prior solution.

I forgot to add my bag to my booking Hi!*I have flight tomorrow morning. I want to add bag. How to pay for bag. I call...
FIX: Hi! *I called many time. But I couldn’t .I have flight tomorrow morning. I ha...I need to add a bag to my booking. It stated I could not add this prior to bookin...Hi i was booking a flight with edreams and tried numerous times to book it and it...I have booked my flight tickets on edream on **aug I want to cancel booking numbe...I have booked a ticket with EDreams from Tokyo to Nicaragua but I will have a lay...I have booked the fight *hotel on edreams. but now I cancelled my hotel booking...Lack of flight confirmation more than ** hours after booking. Need to add bags
FIX: During my search, I found another phone number that actually and finally got...compre dos tiquetes por viva colombia , al momento de la compra me dan una cifra...Hola hice una recerva ida y vuelta y solo me confirmo la ida la vuelta no y me an...

Do you have a customer issue as well?

We can help you get eDreams's attention and get better help faster. Tap below to get started.

Having eDreams issues too?

Get tips from pros & other customers, and get it handled faster:

Write out your issue and how you'd want it fixed...For better results, write at least 100 characters

Your emailThis email address isn't valid

eDreams

Edreams Chat and a phone call to edreams where I held on for ** minutes

Customer service issue

Reported by GetHuman-walljen

Oct 26th, 2019 - a year ago

I have an issue with eDreams too

Not resolved

Seen by 11 customers so far

Similar issue to 766 others

0 customers following this