Issues with Edreams ***

GetHuman3789744's customer service issue with eDreams from October 2019

Help with my eDreams issue
The issue in GetHuman3789744's own words
My booking with edreams for a flight on **rd Oct has been "in process" for more than ** hours. I need a confirmed flight and am running out of time. I also need to add bags. When I tried to download and set up the app, the codes came through facebook and when I inserted the code there was an attempt to change my facebook password. When I tried to access information by phone, the language simply changed. Edreams needs to let me know. I want Edreams to either confirm my booking or let me know the booking is unavailable now so I can make another booking
Time is passing. I need to fly on **rd
I simply need information. If they cannot confirm a potential booking they should let me know today.
I have used edreams several times without difficulty. I have never needed to resolve a issue. I expected the same this time. And I expect to be able to contact customer service and resolve an issue without any difficulty. It seems this last is a joke
I tried to set up the app without success. When I attempted this, it tried to change my facebook password.*I tried to telephone x* times. The first time it simply cut out. The second time it changed language in the middle if the call. The third time it put me on endless hold
How GetHuman3789744 fixed the problem
After much time and effort, I finally managed to find a phone number that allowed me to access to a customer service representative without the difficulties that had assailed earlier attempts. I was lucky to find someone committed to really assisting customers. Deepesh got my confirmation for me. It seems the airline doesn't allow the buying of check-in luggage on line. However Deepest also provided me with the airline's contact number. So my problem has been resolved.
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eDreams

Flight booking & customer service (ha!)
Customer service issue
Reported by GetHuman3789744
Oct 18th, 2019 - 3 years ago
Fixed
GetHuman3789744 shared how to fix
Seen by 8 customers so far
Similar issue to 742 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman3789744 started working on this issue
Oct 18th, 2019 6:32pm
GetHuman3789744 shared this issue with friends on Facebook
Oct 18th, 2019 6:50pm
GetHuman3789744 confirmed the issue is fixed. Hooray!
Oct 19th, 2019 7:21pm
GetHuman3789744 confirmed the issue is fixed. Hooray!
Oct 19th, 2019 7:23pm

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