We are booked at Hotel Saratoga , Palma **th April to *th May through ebookers and can...

GetHuman4516730's customer service issue with eBookers.com from March 2020

Help with my eBookers.com issue
The issue in GetHuman4516730's own words
We are booked at Hotel Saratoga , Palma **th April to *th May through ebookers and can’t travel because of Covid **. Hotel say the refund should come from ebookers but we can’t get through. How do we get a refund please - room was non-refundable but that should not matter in these exceptional circumstances as there are no flights and the hotel will be closed. Please help , many thanks

GetHuman4516730 did not yet indicate what eBookers.com should do to make this right.

How GetHuman4516730 fixed the problem
Rang the hotel, referred to ebookers so sent two emails through their contact an agent prompt. Received email today confirming refund . Thank you
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eBookers.com

Customer service issue
Reported by GetHuman4516730
Mar 24th, 2020 - 7 months ago
Fixed
GetHuman4516730 shared how to fix
Seen by 8 customers so far
Similar issue to 112 others
0 customers following this
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Timeline

GetHuman4516730 started working on this issue
Mar 24th 9:39am
GetHuman4516730 indicated the issue is not fixed yet.
Mar 24th 9:42am
GetHuman4516730 indicated the issue is not fixed yet.
Mar 24th 9:42am
GetHuman4516730 indicated the issue is not fixed yet.
Mar 24th 9:42am
GetHuman4516730 indicated the issue is not fixed yet.
Mar 24th 9:43am
GetHuman4516730 indicated the issue is not fixed yet.
Mar 24th 9:43am
GetHuman4516730 indicated the issue is not fixed yet.
Mar 24th 9:43am
GetHuman4516730 indicated the issue is not fixed yet.
Mar 25th 10:14am
GetHuman4516730 confirmed the issue is fixed. Hooray!
Mar 26th 10:38am
GetHuman4516730 confirmed the issue is fixed. Hooray!
Mar 26th 10:40am