Panoramic Seaview Holiday Home*Auckland New Zealand ********** *This home is advertised...

GetHuman-lozzy_'s customer service issue with eBookers.com from November 2018

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Panoramic Seaview Holiday Home*Auckland New Zealand ********** *This home is advertised as a house which it is not . *We traveled with a ** month old baby and paid for the stay based on it having * bedrooms and being self contained with a cot for the baby.*When we arrived we found it to be a top floor flat*unit*apartment with * flats underneath so essentially an apartment block, there was no mattress for the cot and few kitchen utensils.*The people underneath had a party each night for the first * nights. When we complained to the owner and asked for a full refund he said he would compensate us **% for the disruption and lack of kitchen facilities which he has. Our ** month old child was unable to sleep as the parties underneath resumed a day later going on until the early hours of the morning. We specifically booked the house as we thought it was , because of the restrictions on the noise which stated no noise no or parties no music or tv after *pm. *Our child was unable to sleep and therefore we had no sleep. *After careful consideration we decided to curtail our holiday and fly home ** days early as we found the accommodation unbearable due to the noise disruption and became very stressed if our child cried because he was unable to sleep. The house is not a house it is not quiet is is on a very busy main road and you hear every noise possible. Not only have we lost ** days of our holiday we have had to pay for new flights home. We have also lost * days pre booked holiday in Singapore on the way home as well. We feel that the accommodation was misrepresented and would never have booked it had it been correctly advertised as a top floor flat*apartment*unit. The unit cost was considerable and ended our holiday in a way which we could not and did not expect and have arrived back in the UK feeling very upset and aggrieved. We look forward to your earliest reply on this matter.**https:**www.booking.com*hotel*nz*panoramic-seaview-holiday-home.en-gb.html?aid********label*croke-park-HZPXWAbXv***HoS*kaebXAS************%*Apl%*Ata%*Ap****%*Ap*%*Aac%*Aap*t*%*Aneg%*Afi%*Atikwd-**********%*Alp*******%*Ali%*Adec%*Adm*sid*****ca***a**ddec**cb****afd**d***checkin*****-**-***checkout*****-**-***dest*id*-********dest*type*city*dist***group*adults***hapos***hpos***room**A%*CA*sb*price*type*total*soh***soldout**%*C**srepoch************srfid**d*c****d**cbf******f**b**aacb****bf****X**srpvid**d***fa*eb*****d*type*total*ucfs**&*tab-main
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Customer service issue
Reported by GetHuman-lozzy_
Nov 1st, 2018 - a mon ago
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Nov 1st 4:44pm