eBay Customer Service Issues

I haven't used eBay much, but recently I made three small purchases. I'm confused about how Smartyplus.NET at phone number [redacted] is adding extra charges to my purchases. Two charges were posted to my Mastercard account on December 16th and December 23rd that I don't see on my eBay purchase confirmation. I'm worried about making more purchases on eBay now. I reached out to the company, and they made one adjustment, but I still have more charges showing up. There was a $3.00 charge on 12/16 and another on 12/23/[redacted]. Despite them making a $19.00 adjustment, I still have two $3.00 charges that I don't understand. What's happening with this company?

On 10/20/21, I made a purchase on eBay from judybsattic for an SSD (Item No. [redacted]99/Order No.: 18-07[redacted]4) for $92.38 through Paypal. The item arrived on 10/27/21. After requesting a return label on 11/16/21, I had limited communication with the seller. Despite mailing back the unopened SSD on 11/22/21, I received it again recently. The vendor refuses to accept a return, leading to my frustration with this eBay transaction. I seek your assistance in facilitating the return process and obtaining a refund for the SSD. Thank you for your help in resolving this issue.

I have a Samsung Galaxy A51 6.5" S515DL in black, only compatible with Tracfone. The phone is in very good condition, but currently locked, preventing the use of a sim card. I did some research and found that unlocking TF-branded phones is challenging, and there are no eBay sellers providing this service. Consequently, I decided to list it on eBay, making sure buyers are aware that the phone cannot be used. It's misleading to label it as "Very Good" if it's unusable, and I believe this seller should be prevented from selling such items to avoid misleading people. Thank you.

Regarding item #[redacted]28 (Antique Smith Premier No.2 Typewriter [redacted]), I am experiencing difficulties reaching out to the seller, Bluthoth. Despite sending multiple inquiries and offers, there has been no response. After unsuccessfully making several offers, I last offered $[redacted], which was sent to Bluthoth. I then matched the full "buy it now" price of $[redacted] but still have not heard back. Noticing Bluthoth's [redacted]% positive feedback with no recent activity in the last 12 months, I am unsure if I am being ignored or if the item listing is inactive. I am hesitant to use PayPal without clarification on how to proceed. Any assistance would be greatly appreciated. Thank you, Ernie

I am writing regarding the listing for the Antique Smith Premier No.2 Typewriter [redacted] with the item number #[redacted]28. Despite my attempts to communicate with the seller, bluthoth, inquiring about purchasing the item and making multiple offers, I have not received a response. I submitted an offer of $[redacted], which was declined, then increased my offer to the full asking price of $[redacted] plus shipping. However, I have not heard back from bluthoth. I am uncertain if the listing is still active or if I am being ignored, especially as bluthoth has no feedback in the last 12 months despite a [redacted]% positive overall rating. I am hesitant to proceed with payment through PayPal until this issue is resolved. Your assistance in this matter would be greatly appreciated. Thank you, Ernie.

My name is Traci Walker. I live at [redacted] Connelly Bayou Rd, Lake Village, AR [redacted]. I recently tried to make a purchase with my card, but it was declined. I contacted my bank to check my account balance as I hadn't spent all my funds. I discovered an unauthorized transaction on eBay. The bank has initiated a dispute for this transaction. I am on disability and closely monitor my card, so I am unsure how someone obtained my card details. I have only a few trusted individuals who could have accessed my card. I request that my funds be restored as this incident has caused me financial strain. The bank advised contacting the merchant for a quicker resolution. I appreciate your cooperation in resolving this matter promptly, as it has impacted my ability to pay essential bills. Thank you for your assistance.

I recently purchased the Sudotack ST-[redacted] Professional 192kHz/24bit Studio Cardioid Condenser Mic Kit ([redacted]95) on eBay under Order # 14-08[redacted]8. The vendor offered me a 10% discount, so I decided to buy the item. However, the Squaretrade 2-year warranty for $3.99 that was initially available disappeared when the discount was applied. I messaged the seller immediately after the purchase to inquire about adding the warranty, but the seller stated they were a private seller and did not offer a warranty. I have all the message interactions stored in my account on the eBay website. I am now reaching out to eBay customer service to see if there is a way to add the 2-year warranty for $3.99 as originally offered with the purchase. Thank you for your help in resolving this matter.

I subscribed to Golf Digest magazine at the end of December, not realizing my current subscription extends until next year. I now have two subscriptions overlapping, leading to double magazines each month. Despite attempting to cancel online as instructed, the seller has no record of my new subscription. I have provided the following reference numbers: LA [redacted], 20 [redacted], and [redacted]01. I am eager to avoid receiving extra copies and have tried reaching out via email and phone without success. It has been frustrating navigating various platforms in an effort to speak with someone directly for assistance and a refund. Kindly acknowledge receipt of this message and help resolve this issue promptly. Thank you, Rob L.

I am feeling increasingly frustrated trying to resolve this issue. I ordered a Golf Digest magazine subscription at the end of December. Discovering that my existing subscription is not due to expire until the end of [redacted], I have been attempting to cancel the new order. The seller informed me that they have no record of the new subscription, making it impossible for them to cancel it. I have spent over an hour on both the computer and phone trying to reach someone at eBay, navigating through multiple websites and chats to establish direct contact. I am uncertain which reference number is required to locate my file, but the ones I have are: LA238975, [redacted]14, and [redacted]01. Please acknowledge receipt of this message and confirm your ability to assist. - Rob L.

I ordered an RF detector that never arrived. It was supposedly left at 34 Nelson St, Lake George, instead of 34 Norman St, where I live. The carrier claims it was there for a few days and then disappeared. I have been trying for months to resolve this issue, but it's not right. The package cost $[redacted] and was charged to my card fraudulently. I have two small children and really need help to get the funds credited back to me. The seller has GPS, and it should show that the package was not delivered to my address. I have been an EMT-i for 15 years, currently unable to work due to PTSD and other issues. I kindly ask for the refund to be processed. Thank you.

Recently, on Jan. 3rd, [redacted], my incoming funds were unexpectedly suspended by your service. Despite 30 days of trouble-free product sales on your platform, I faced issues. After contacting eBay on Jan. 4th, I was informed that a portion of my funds, around $[redacted], was on hold and the remaining $[redacted] would be released on Jan. 5th, which did not happen. Subsequent attempts to reach a supervisor were met with resistance from customer service representatives, causing frustration and wasting my time. The unsatisfactory handling of my case has led me to request the immediate release of my funds related to item number [redacted]71 and a formal apology. The lack of transparency and unprofessional conduct during this ordeal has soured my experience with eBay, prompting me to explore alternative platforms for future sales.

I bought item # [redacted]05 (Dewalt Alt 12V/20V Max Car Battery Charger DCB119) on 12/26. The seller said it was shipped via USPS First Class on 12/31, but when I asked for a tracking number, they just replied with "Your item is being delivered. It will arrive soon." I'm upset about this. As a long-time member, I shouldn't have to deal with sellers like this. Not providing a tracking number right away raises red flags. I fear I might have been scammed. I really want the item, but I'm not sure what to do next. I hope someone can help me with this. Thank you, Jay H.

I recently listed several items for sale on my eBay account. After a successful sale using the "buy it now" feature, I promptly shipped the item and updated the tracking information for the buyer's convenience. However, I was surprised to receive an email informing me that my account had been permanently suspended without explanation. The funds from the sale have been held in my account, and despite my attempts to access them, I am unable to do so due to the suspension. I kindly request urgent assistance in resolving this matter promptly. Thank you, Carys

I bought a 6-tool combo drill kit cordless 20V Max Lithium-ion Matrix set with storage from eBay for $[redacted].53 from the seller Shopmaart on December 26, [redacted]. My order number is 20-08[redacted]6. Unfortunately, the seller contacted me later to explain that the item was damaged and gave me the option to wait for restock in January or February, but without certainty. I decided to cancel my order on December 30, [redacted], and follow the seller's instructions to return the item for a full refund. The seller mentioned that the refund process would take 3 to 5 business days. After encountering a system error, the seller requested me to confirm if I had been refunded twice. It has been more than 5 business days, and I am yet to receive my refund. I seek assistance in resolving this matter promptly. Tracking number: 1Z[redacted][redacted]. Thank you.

I purchased a long black winter coat on eBay, described as "faux wool" which should be acrylic or polyester according to American standards. I have a wool allergy and experienced some allergic reactions when wearing it. I have tried reaching out to the seller in China multiple times, but they keep stating "faux wool" without confirming the exact material. After further research, I found that "faux wool" can contain some wool. The lack of clear information is frustrating given the $[redacted] price tag. The order details are as follows: - Order Date: Dec 05, [redacted] - Order Number: 04-07[redacted]6 - Sold By: topair699user ID - Order Total: US $[redacted].06 I simply want a refund as the seller is not addressing my concerns. The coat is nice, but the ambiguity is a problem. Can anyone assist me with this issue?

I joined eBay in [redacted] but had never sold or bought anything until recently. When I tried to list a GPU for sale, I encountered an account restriction. After contacting customer service, verifying my identity, and signing up for eBay managed payments, they lifted the restriction. I then relisted the GPU multiple times, eventually selling it at $[redacted]. However, my account was permanently suspended after the sale and shipping process. Despite sending the GPU to the buyer and trying to sell other items, eBay informed me of the suspension due to policy violations without specifying the exact issue. Although I questioned this decision, eBay stated that my selling practices posed a risk to their marketplace, leading to the permanent suspension.

I was searching for a 1 oz bottle of Forbid F4 when I connected with someone who claimed to be from eBay. They asked me to go to the App Store, which raised security concerns. I refused, and the person became aggressive, using inappropriate language before I ended the call. This behavior is concerning, and I believe it could be a fraudulent attempt to gain control of my phone. It's important to be cautious in such situations to avoid potential risks, such as viruses.

I'm experiencing two issues. First, I'm having trouble accessing customer service through my eBay account because when I attempted to verify my phone number, it claims my US number is invalid, although it is indeed valid. I'm stuck at this point and unable to proceed online to contact customer service. Additionally, I encountered a potential scam on Mercari where a seller directed me to purchase eBay cards as a payment method. Despite verifying with customer service that it was not a scam, I now have these eBay cards that I can't use for purchasing a car, and eBay doesn't offer refunds on them. This situation has left me frustrated and out of the money. I need to reach customer service or a fraud representative to address this issue promptly as I can't use the cards and can't buy the car I need.

I have encountered two issues. Initially, I am unable to access customer service through my eBay account. When trying to verify my phone number, the system claims my US number is invalid, despite it being valid. This has prevented me from contacting customer service online. Secondly, I responded to a car ad on Mercari, where the seller directed me to pay through eBay Motors using eBay cards as I do not have a bank account due to identity theft incidents. Despite contacting customer service and being reassured it was not a scam, no further communication has occurred after sending the eBay cards. Now, I am left with unusable eBay cards and unable to purchase a car. The inability to refund the cards raises suspicions about eBay's legitimacy. I require assistance from customer service or a fraud representative to address this issue promptly.

I won an auction on eBay for a hat, but the seller had the wrong shipping charge. After contacting the seller, I learned she couldn't remove the extra fee. This led to payment issues, as I couldn't pay through eBay without overpaying significantly. Despite attempting to resolve the problem with eBay customer service, I was unable to reach a human, and the contact numbers I found were not working. I paid the seller directly through PayPal, but I have yet to receive the item. The seller mentioned she was handling the issue, but I still lack any tracking information or confirmation that the item has been shipped. I am now considering canceling the transaction, although I would prefer to receive the hat if it is indeed on its way.