eBay Customer Service Issues

My account was suspended indefinitely without warnings due to a VERO copyright issue. I unintentionally used a copyrighted picture to display an item I was selling, not realizing the specifications were also copyrighted. I acknowledge my mistake after reviewing eBay's TOS and commit to avoiding such errors in the future. Considering my Above Average rating and recent start on the platform, I hope my situation can be taken into account for the reinstatement of my account. Thank you for your attention.

To Whom It May Concern, I made a purchase from a seller specializing in car auto parts on September 12. The item was scheduled to arrive by September 16, but it did not. After contacting the seller, they offered to either send another item or issue a refund. I opted for a refund, but I have not received it yet. Despite reaching out to them twice, no refund has been credited to my account. I would like eBay to intervene and assist me in obtaining the refund for the undelivered item. Thank you, V. Ferral

The seller has received my return, which was shipped back in a box in an envelope to USPS within an hour. The seller messaged me last night with a picture of the ring, claiming it was smashed. It appears that they removed the stone from the setting to stage this and damaged a prong in the process. Please review all the messages from JimmyCollector. They initially said the ring was run over by a car, then smashed with something heavy. When I mentioned insurance, they insisted that eBay should refund me and that they are concerned about themselves. They plan to put the stone back in, which they initially removed, resell the ring, and keep the money. I hope eBay will refund me for this situation.

I recently sold an item on eBay to a friend and promptly marked it as sold on the platform. However, this morning, someone messaged me claiming to have bought the item on eBay and even made a payment despite it being marked as sold. The buyer mentioned a 14-day waiting period for the money transfer, which I find concerning as I would not have agreed to such terms. Now, the buyer is requesting a refund. While there is money in my eBay account, it has not been transferred to my bank yet as I haven't provided my bank information. The situation feels suspicious, but if the buyer indeed sent money for the already sold item, I am willing to refund it. The transaction took place a week ago, and I no longer have the item in question.

I placed an order with order number 25-07[redacted]1 for a cable for my television. However, I found out that it is not the right model number. I attempted to contact the seller on December 12th to cancel the order, but he informed me that it was too late as it had already entered the shipping process. As of today, December 15th, the item has not been shipped, and the seller has yet to cancel my order. I am still hoping to cancel the order before it is shipped out, but he has been uncooperative.

I have encountered an issue with a bidder on your platform who consistently overbids, refuses to pay, and interferes with my sales. This situation has been ongoing for over a year. I was owed $43.54, but never received payment. After settling a $14 bill you charged me incorrectly, my account was reopened, and the same individual resumed causing trouble. Despite not making any sales, you now claim I owe $70 due to this person's disruptive behavior. I have reported this user to you multiple times, yet no action has been taken. I refuse to conduct offline transactions with him as suggested. I urgently need to speak with a human representative as your automated systems have not resolved this issue. Please contact me at [redacted]. My name is Clint Schneider, and my account email is [redacted] Kindly refrain from emailing me as this matter requires direct communication. Thank you.

I ordered four happy nappers, but instead received four sleeping bags stuffed into one bag without tags or original packaging. Doubting their authenticity, I requested to return them. The seller provided an RA number, but UPS indicated that the address was bogus. I seek a prepaid shipping label for a timely resolution.

Hello, I made purchases on eBay back in July for some craft items. Unfortunately, I have not yet received four of the items I ordered even though the payment was taken. I have been trying to contact the sellers since August through emails and messages. Two of the sellers have not responded and the third one keeps telling me the item was resent without providing any details. They just keep saying to be patient, but I'm starting to lose my patience. I even went to the local post office despite being disabled, but there were no parcels for me. The tracking information on their websites only shows "not delivered." Can someone please help me resolve this issue? Thank you.

On November 27th, I bought a Craftsman [redacted]-piece tool set. After canceling the order and receiving a refund due to delays, the refund was processed to a no longer active Visa ending in [redacted]. I need guidance on how to ensure the refund is sent to my current active card. The order return amount was $[redacted].79 with the order number 10-07[redacted]7. The seller's name is atal6741, and I want to redirect the refund to my valid and active card.

Hi eBay support team, I'm encountering an issue while trying to make a purchase on eBay. When I attempt to pay using PayPal, a screen with a browser icon (such as Google) pops up, preventing the payment from going through. PayPal has verified that my account is in good standing with sufficient funds. They suggest that the problem lies on eBay's end. Missing out on several purchase opportunities due to this recurring issue is frustrating. I've seen similar complaints on the eBay community forum as well. Unfortunately, I've been unsuccessful in reaching out to other eBay support channels. I would greatly appreciate any assistance you could provide. Thank you.

I purchased an item, but they sent me one that looks nothing like it. I consider this a fraud because I have been trying to return it for over 15 days without success. The purchase was from a seller that does not appear in the history, but I have the name or identification of the seller who is not responding. The deadline for the return is approaching, and it is difficult to contact you. That's why I don't like buying in this way.

Hello, I'm James Hewitt. I placed an order with you this morning, but it seems to be headed to the wrong address. Currently, it's set to ship to [redacted] Duford Rd. Nichols SC [redacted], whereas my correct shipping address is [redacted] Mt. Olive Church Rd. Nichols SC [redacted]. I updated my address in your system, but the shipping details appear to be unchanged. I'm concerned about paying for an item that won't reach me. Your assistance in resolving this issue would be greatly appreciated. Thank you.

I need help with my eBay order. My account has an outdated address from 15 years ago, and a recent order was delivered there. The seller was unhelpful and refused to issue a refund. I tried to have the package redelivered, but the post office requires the seller's cooperation to change the address. Unfortunately, the seller closed the case and cannot be reached. I am requesting a refund for order # 16-07[redacted]5. Additionally, I want to report the seller for their unprofessional behavior. This order was a gift intended for my grandson.

Hello ldnstyleuk, Your selling account has been temporarily restricted due to activity that may pose a risk to the community. To verify your account, please contact us by clicking on the link provided. Your ability to create new listings has been paused, and any active listings have been moved to your unsold folder in My eBay. Any related fees have been credited to your account. Once your account information is verified, you can resume selling and relist items from your unsold folder. Your prompt cooperation in verifying your account is appreciated. Thank you, Your account has been suspended Hello ldnstyleuk, We regret to inform you that your eBay account has been permanently suspended due to activities that jeopardize the community's safety. We understand this may be upsetting, but this decision was made to maintain a secure marketplace for all users. For further details on account suspension reasons, please refer to our policy. Key points to note: - You will no longer access your account for buying or selling, and setting up new accounts may result in suspension. - Removed listings can be viewed below. - We have refunded all related fees, with some exceptions. - Any outstanding selling fees will be charged unless under dispute. - Reach out to us for any queries, concerns, or if you believe there has been an error. We are here to assist you.

I want to report an issue regarding sales tax on gold bullion items purchased on eBay. eBay has been charging 8% sales tax on these items, which is incorrect as Alabama does not tax bullion-related items like gold coins. I already contacted the state capital in Montgomery and need eBay to refund the taxes charged on my gold coin purchases. I will also be reaching out to the Better Business Bureau. It's frustrating to order tax-exempt items and end up being charged tax. I'm curious to know what steps eBay will take to address this ongoing problem.

I purchased a cooler on eBay as a Christmas gift on December 5th, but I have not received any updates from the seller despite sending multiple emails. The item has not been shipped yet, and I am frustrated with this experience as it reinforces why I try to avoid using eBay. eBay is asking me to wait until December 21st to give the seller more time to respond, but I need a refund to shop elsewhere. It is unreasonable to expect me to wait over half a month for a seller who is not communicating.

I'm reaching out for assistance with an issue involving a purchase I made on September 10. I bought a Light Fog Lamp for $[redacted].99 from aiweike. Unfortunately, the product did not match the description for my car. I returned it, paying $44 for first-class shipping, which was later handled by customs. After encountering delays and the case being closed, I had to reach out to the seller since USPS could not assist once it was out of the U.S. jurisdiction. The seller assured me a refund upon receiving the returned package. The package has been delivered, but the seller is now refusing to issue the refund, totaling $[redacted].99. I request your intervention in resolving this matter promptly. Thank you.

I purchased a pair of MootesTooties shoes in navy blue fabric size 7.5, but I received black fabric shoes in a larger size after waiting for weeks. I contacted the seller and explained the situation, but he was not helpful. He suggested I keep the shoes as a gift and did not provide return instructions. The seller even asked me to buy more shoes from him. I paid $27.99 and want a full refund, including shipping, as the shoes were sent in improper packaging. I am disappointed in the seller's lack of professionalism and respect. I believe eBay should take responsibility for this situation.

I purchased a guitar advertised as high quality, a Flying V. However, upon receiving it, I discovered issues with the pick up and pick guard being held together with masking tape. The pick ups lacked holes, drills, or braces, appearing to be made from scrap wood. Despite knowing it wasn't a Gibson, the quality was extremely disappointing. I am frustrated as I spent over three hundred on this purchase, including shipping. I am seeking a refund along with information on the seller for false advertising. Thank you.

eBay New message from: happy-mg Top Rated Seller(364Turquoise Star) Hi there, I wanted to let you know about an update I received from eBay regarding the buyer dispute. They mentioned that the dispute is with the buyer's financial institution, not with eBay directly. They advised me to wait for the final outcome as the refund will be processed to the buyer by the financial institution. Regarding the replacement game console, unfortunately, we couldn't fulfill that request. We sincerely apologize for any inconvenience this may have caused. Thank you for your understanding, and I appreciate your patience during this process.