I purchased * items Order **-*****-***** and order **-*****-***** , one was by acciden...

GetHuman6856058's Refunds and Returns issue with eBay from November 2021

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The issue in GetHuman6856058's own words
Receive an refund ... I purchased * items Order **-*****-***** and order **-*****-***** , one was by accident as I was unaware that the amount had already been debited and then I put through another but a few days later I discovered that I had been debited twice and for different amounts, In the meantime the items arrived and I contacted Ebay and was advised to return them to to the seller which I did . however I returned them to the address from which the parcels had been dispatched. I was then after a couple of offers from the seller which I did not accept and was then told that I had sent the items to the wrong address. I had advised Ebay as far as I was concerned and gave them the Tracking No. but it is apparent from their decision to decline my refund request that they did not receive it. I have on a couple of occasions when I managed to chat with someone these chats were terminated as they said I took too long to respond and now I can not get a phone call or a chat . I am not of the young generation and I am NOT computer illiterate or a fast Typist PLEASE HELP
It tis all confusing and frustrating for someone who is not computer literate
Receive a refund
I have been a customer for a little while , whilst I am dipping my toes in this thing I beleive is called ecommerce
Just about every thing I know especially when you cant speak to anyone and the so called chat seems to be a charade
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eBay

as per the aboive orders
Refunds and Returns issue
Reported by GetHuman6856058
Nov 30th, 2021 - 2 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 257 others
0 customers following this

Timeline

GetHuman6856058 started working on this issue
Nov 30th, 2021 3:36am
GetHuman6856058 indicated the issue is not fixed yet.
Dec 1st, 2021 1:42am
GetHuman6856058 indicated the issue is not fixed yet.
Dec 1st, 2021 6:11am
GetHuman6856058 indicated the issue is not fixed yet.
Dec 1st, 2021 6:23am