eBay Customer Service Issues

Upon attempting to sign in to my newly created eBay account, I received a notification stating that my account has been permanently suspended due to activity deemed risky by the platform. Despite my lack of outstanding fees, I am unable to buy or sell on eBay going forward. Unfortunately, this decision is final, and any associated accounts have also been suspended. If needed, I can reach out through the Help & Contact section on the eBay website for further clarification. Thank you, Threadofenlightenment

My account is currently suspended due to an outstanding balance of $24.41, which I've been trying to pay for weeks. Despite multiple attempts to resolve this through text chats with eBay representatives, my account remains suspended. The inconsistency of my owed amount displayed on the platform is confusing and frustrating. I have tried using PayPal, my bank account, and credit card to settle the payment with no success. I request eBay to lift the suspension on my account and allow me to make the payment over the phone. I have been a loyal customer and seller for over 21 years, and the extensive time I've already spent on this issue warrants a resolution. It would be appreciated if eBay could consider waiving the disputed $24.41 and reinstate my account as a gesture of goodwill.

There seems to be an issue with accessibility to the money back guarantee form on eBay's site. I received an email from someone claiming to be Susan Evans regarding a vehicle she was selling, mentioning eBay's money back guarantee and providing a form to fill out. Following the steps, I purchased 12 eBay refillable cards totaling $2,[redacted]. I am seeking compensation as eBay's name was on the email and form. I have the cards and receipts as proof. I have contacted the FTC as well, and they advised me to request a refund from eBay. You can contact me at [redacted]

I am interested in purchasing a red [redacted] GMC Sierra [redacted] Z71 from [redacted] After paying $[redacted].00 in eBay gift cards, I was then asked to pay an additional $[redacted].00 for insurance. Following this, eBay requested another $[redacted].00 for taxes and fees transferring from Georgia borders authorities to Kissimmee, FL [redacted]. I refused this request and asked to cancel the order due to the increasing costs. I have emailed eBay twice today, August 5, [redacted], to cancel the order. My name is Ivan Rios-Mirabal, and I have 8 eBay gift cards totaling $1,[redacted]. I am concerned about receiving a refund for the total amount. I had to borrow money from Amscot to make these payments, which was not in my best interest. I eagerly await an update on the cancellation and refund process. Thank you.

I'm interested in the Alexandretta Hatay stamp collection listed on Scott International pages with the item number [redacted] from Stampsweis in Riverside, CA. I received a second chance offer for this collection, but when I tried to accept it, I encountered an error stating that the seller does not ship to New Jersey. My shipping address is correct, but the geographical restriction seems unreasonable as I have successfully received offers from this dealer in the past. Despite multiple attempts between Stampsweis and myself to address this issue, we have not been able to resolve it. I am very keen on acquiring this collection and would rate its desirability as a 10 on a scale of 1 to 10. Any assistance in finding a solution would be greatly appreciated.

We purchased two trucks, paid for insurance and customs tax, and were asked for an additional $[redacted] by your employee. We can provide all relevant documentation for these transactions. Our order number is [redacted] for a Chevy Silverado truck sold by Rose S. We are questioning the customs tax, as interstate transactions in the US typically do not require it. We request the tracking number for the truck and refunds for the customs tax and insurance in the form of a $[redacted] cashier's check upon delivery. We were assured the customs tax was the final payment, and the truck would arrive on Monday morning. Do we need legal assistance to resolve this matter? We expect the promised items as per our interaction with your employee. Thank you. - J. McCauley

Dear eBay Customer Support, I made a purchase from seller masoej886 on July 16, [redacted], for a Computer Desk PC Laptop Table. The order number is 22-07[redacted]6, and there's another number ([redacted]80) which I believe is the item number. Despite reaching out to the seller multiple times, I have not received any response or updates on my order. I'm concerned this might be a scam. The messages I sent are not appearing in my eBay inbox but are instead going to my personal email because I checked the box to receive a copy. I would like a refund as I have no information on the order, no tracking number, or estimated delivery date - just a notification that the item has been shipped. I have contacted eBay about this issue, but my page froze with an "access denied" message. After refreshing, I regained access. I urge you to investigate this matter promptly. Thank you, Violina

I am experiencing issues with a seller who refused to cancel my order. I reached out to the seller before the item was shipped, providing evidence that the tracking information was not available at 6:38 AM his time due to the post office opening at 8 AM. Despite this, he proceeded with the order knowingly, as I requested a cancellation. Moreover, the shipping cost advertised was $20, but I was charged $51.90. I am in urgent need of assistance regarding this matter.

I was expecting a refund for a LCD screen I purchased for my style 6, but unfortunately, it was stolen. Ecco Tech claimed to have refunded the amount to my Bluebird American Express card ending in [redacted]. However, after checking, the refund never appeared on that card, leading me to believe there was an issue. I have since closed my Bluebird account. I urge for a prompt resolution as it has been a while, and I want my money back immediately. If not resolved soon, I will escalate this matter to the BBB. I have arranged for the refund to be sent to my Visa card (ending in [redacted]) instead. Thank you.

Item number [redacted]05 was won in an auction on Sunday, August 8, [redacted]. The seller is insisting on local pickup but has been unhelpful in answering questions before and after the auction. Due to this, I am hesitant to make the payment. The seller, despite having "16" Stars, has not been cooperative and even sent a note with a demanding tone for payment without clarifying anything. I am unsure if I should pay $[redacted] to the seller without knowing the location of the item. Is this the standard procedure now? - Miss RG at [redacted]

Hello, I'm Rishmi from Sri Lanka. I sell on eBay and recently had my Payoneer account successfully linked to my eBay account. However, before making my first sale, my account was suspended. I have reviewed all the policies and guidelines. I placed an order that was canceled by the seller due to my selling issue. Additionally, I made a mistake by using two routers as I live in an area with poor signal. I can provide proof that both belong to me and assure you that I will not repeat this error. I am committed to following all eBay policies and rules. I began my eBay journey with high hopes, so I kindly request the reactivation of my account. Please advise on the steps I need to take to regain access to my account. Your assistance is greatly appreciated. Thank you.

I recently purchased a phone on eBay through the bidding process. I used my ANZ Visa card, which I have used on eBay before, to pay for the phone. The seller has informed me that they refunded me and provided bank details for me to send money back. The seller's name is cic1426, regarding item no. [redacted], a Samsung S21 5G 256GB. Can you please verify if this is legitimate? It seems suspicious to me. Thank you, eBay.

I recently received an email regarding a laptop purchase on eBay that I did not make. I am concerned about potential fraud and need assistance in stopping this purchase. The laptop is priced at $[redacted].11 with an additional $50.00 for shipping, being sent to Jerry K. Oster at [redacted] Chatham Way, Lexington Park, Maryland [redacted]. I want to clarify that I am Cynthia Ford and I am not a member of eBay, nor have I ever made a purchase on the website. Please take action to halt this transaction promptly.

Subject: Account Suspension and Unexplained Fees Hello, I am puzzled about the suspension of my eBay account. Despite never having sold anything on the platform, I found a charge of -$25.00. Initially, I thought it was a credit but later realized it appeared after returning an item that didn't fit my car. The seller confirmed the return, yet I am now being asked to pay seller fees which are confusing me as I have never engaged in selling activities on eBay. Due to the suspension, I have been unable to contact eBay for clarification. Today, I discovered a statement indicating the charge dated from May 16, [redacted], to June 15, [redacted], showing an unexplained -$25.00 under "Other fees." I am worried about potential account fraud and seek a detailed explanation for these charges. Despite my efforts to reach out to eBay through different channels, I have been unsuccessful. This lack of clarity and communication is concerning, and I hope to resolve this issue promptly. Thank you, K. Newlen

I have a potential buyer interested in purchasing my Vlix Star Wars toy for $[redacted]. However, eBay is blocking my messages to them. I need to communicate that I am willing to sell the toy at the agreed price, but I can't reach them. eBay, please assist me in conveying this message to the buyer. Inform them that I have accepted their offer and I will ship the item as soon as payment is received. Thank you for your help.

I purchased a stereo on eBay a month ago, but it was sent to the wrong address by USPS and subsequently returned. I never received the package and would like a refund as I believe it was not my error that led to the misdelivery. I have ordered from eBay previously, so my information should be on file. I just need to provide my email and my details should appear automatically. Could you confirm if you have received the returned package and assist me with obtaining a refund? I paid $86.64 for the item that was not delivered. Thank you for your help with this issue.

I purchased a Paladin Pneumatic Snap Cutter, and initially, it seemed to work fine. However, soon after, I noticed an unexpected oil leak, which was not mentioned in the item description. Despite the leak stopping after the second day, the blade head stopped functioning. Despite trying to have it repaired at different places, I have had no success. The seller is requesting me to cover the return shipping costs, promising a refund after they inspect the cutter. I believe the seller should upfront provide the return shipping label as they sent me a faulty item without disclosing the oil leak and a malfunctioning cutter. I am apprehensive about sending it back and then potentially not receiving a refund or being asked to pay for shipping for a defective product.

I recently purchased a TV and additional 2-year protection through a listing, using my eBay credit card for a 6-month interest-free payment plan. I would like a credit for both the TV (Order #21-07[redacted]4) and the extra protection, as I no longer need the latter. Could I please receive written confirmation via email regarding this matter, since eBay has already removed the item? Thank you, TG

I fell victim to a scam involving an Aquafina Water wrap for my car. The scammers sent me a fraudulent check and asked me to buy $[redacted] worth of eBay gift cards with it. Upon realizing this was a scam, I reported it to my bank, and now I have $[redacted] in unused eBay gift cards. I need advice on deactivating these cards and getting my money back since I have no use for them as I have never shopped on eBay before.

I placed an order for face cream on July 23. It has been more than 19 days, and I have yet to receive it. I'm frustrated because eBay has extended the delivery time twice, first to August 17 and now to August 20, without any valid reason. The item is only one state away from Texas, where I am located. It has been in transit for weeks according to the tracking information, but it has not arrived. I don't understand why eBay is giving the seller more time when I paid for the item on July 23 and still have not received it.