I am a seller trying to issue a refund. When I tried to issue the refund I get an error...

GetHuman5975159's customer service issue with eBay from April 2021

Help with my eBay issue
The issue in GetHuman5975159's own words
I am a seller trying to issue a refund. When I tried to issue the refund I get an error saying it did not go through. I have tried several times and it still has not gone through so it says to contact eBay.

GetHuman5975159 did not yet indicate what eBay should do to make this right.

How GetHuman5975159 fixed the problem
Yes the issue was resolved. I had them call me through eBay help. They had to refund the buyer for me, which gave my account a negative charge. So they also sent a petition to have the negative charge removed, since this issue was not my fault.
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eBay

Customer service issue
Reported by GetHuman5975159
Apr 18th, 2021 - 3 months ago
Fixed
GetHuman5975159 shared how to fix
Seen by 11 customers so far
Similar issue to 28052 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username

Timeline

GetHuman5975159 started working on this issue
Apr 18th 11:51pm
GetHuman5975159 confirmed the issue is fixed. Hooray!
Apr 19th 3:54am
GetHuman5975159 confirmed the issue is fixed. Hooray!
Apr 19th 4:04am