I paid for this item, but it was never delivered to me, or my address. When I called UP...

GetHuman5863643's customer service issue with eBay from March 2021

Help with my eBay issue
First: share to improve GetHuman5863643's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5863643 may need:
Order number, Billing address, Email address on the account, Account phone number, Account number, and eBay username
The issue in GetHuman5863643's own words
I paid for this item, but it was never delivered to me, or my address. When I called UPS to ask where it was delivered to, they gave me this address as the delivery address. **** Lakeshore Dr. Bonne Terre, Mo Also the automated system said it was signed for by a Mr. Underwood. My last name is Hudgens. I went to the address where it was supposedly delivered and spoke with Mr. Underwood. He is a school teacher at North County School. So, he actually was very disturbed by what the automated system said. So, he called a lady at UPS that the school uses, so he knew her. She said the Tracking Number was not assigned to me. And that she has seen this situation a few times since the pandemic started, stating that hackers are stealing tracking numbers somehow, and not sending anything. All I want is for my family to be protected. That’s why I ordered this item. I withdrew this money from my ***K to do just that. And now I don’t have the item, nor am I getting refunded? I don’t understand how you can do that to someone. I work hard every day, and every dollar counts. I have done everything correct here, yet I’m being told..... to bad??? I just don’t understand. I beg of you to make this right, or demand that the seller resend my purchase, if it was ever sent in the first place. Call the tracking number in, to UPS. They require some information to retrieve the status of the delivery. I believe it was the last * of the Tracking Number(******), and the zip code(*****). The customer service team was able to give me the address, and name it was delivered to. They were also able to verify that the package attached to this tracking number was a **lb package, not the ****lb generator that I ordered. It wasn’t me. Is was to a Jack Underwood. Not Shannon Erick Hudgens. I will provide any information necessary for you to pursue this matter. I can not afford to just lose ***.**. This is just not acceptable. I would gladly accept the originally purchased item, as that is what I want anyways. But if that is not attainable, I will definitely need to be fully reimbursed, so I can purchase one elsewhere. I appreciate your time and consideration on this matter. Please help with this recovery. I am very saddened by this result so far.....

GetHuman5863643 did not yet indicate what eBay should do to make this right.

How GetHuman5863643 fixed the problem

We are waiting for GetHuman5863643 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common eBay customer problems.
How Do I Add Categories to My Ebay Store?How Do I Report an Ebay Scam?How Do I Close My Ebay Account?How Do I Change My Ebay Address?How Do I Cancel an Ebay Return?
Do you have a customer issue as well?
We can help you get eBay's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having eBay issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman5863643
Mar 19th, 2021 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 28196 others
0 customers following this


GetHuman5863643 started working on this issue
Mar 19th, 2021 1:28pm