eBay Customer Service Issues

I am having trouble accessing my account. Despite resetting my password, I am unable to receive the phone confirmation code. Customer service only connects me to a bot and I am unable to reach a live assistant during unspecified business hours. I need access to my account to track a recent purchase that lacks shipping and tracking details.

I recently purchased an alternator on eBay that was advertised as being taken apart and redone. Upon receiving it, I discovered that it was broken, full of grass, dirt, and looked like a pile of junk parts. The seller acknowledged the mistake, offered a refund, but then claimed they couldn't provide a replacement as initially agreed. Communication with them has been difficult, dragging on for over a week. I just want my money back to purchase a functioning alternator elsewhere since the broken one cannot be repaired, as confirmed by a repair shop. Checking the seller's feedback revealed that similar issues have occurred before. This experience is frustrating, and I am eager to resolve it promptly to get my car back on the road. Thank you, Rich.

I bought two Dachshund Christmas sweaters from an eBay seller (go1868) with order # 13-06[redacted]2 and listing number [redacted]86. The estimated delivery was 8th December, but when I tracked the package (tracking number [redacted][redacted]38), it didn't show up at the post office in Strongsville, Ohio. After contacting the post office, who couldn't locate the item, I reached out to eBay. They issued a partial refund of $42.00, which is unacceptable, as these sweaters are Christmas gifts. I insist on receiving the sweaters, not a cash refund. eBay needs to make sure the seller delivers what I paid for. I am disappointed and want answers. Though I understand the challenges from the pandemic, I wish I could have spoken to someone directly. You can contact me at [redacted] or [redacted]. Respectfully, Jerry P.

I recently received an invoice from what claims to be eBay for a car purchase. The invoice states that payments over $[redacted] must be made using a prepaid Visa or MasterCard. I am unsure if this is standard eBay policy or a potential scam. The invoice references order number [redacted]54. Could eBay please verify if this invoice is legitimate or if it is a fraudulent attempt?

I am facing an issue where a customer claims they did not receive part of their order, and instead of returning the items, they requested a partial refund which we agreed on for $25. However, the customer contacted eBay later stating they did not receive a refund and demanded a full reimbursement. I was surprised to receive a message from eBay informing me that a case was decided in the customer's favor without me being involved. Now, a new case has been opened, and I am confused how this could happen in just one day without me being given a chance to provide my side of the story.

I am Mohamedrashid Mohamed, and I am missing $[redacted] that I spent on eBay gift cards. Last Friday, I called an eBay number to inquire about a refund for a canceled item. The person I spoke to, a woman, said I needed to follow a procedure to receive my refund. She instructed me to buy eBay gift cards and load money onto them, totaling $[redacted]. She assured me that I would get my money back after completing this process. However, I have not received my refund yet. Could you please assist me in getting my money back?

I recently opened an account on your website and purchased three sets of coins from different sellers. Suddenly, I received an email stating that my account has been suspended. I am confused as to why my account was suspended without any explanation. How can buying coins from your approved sellers pose a risk to eBay? I had higher expectations regarding professionalism from eBay as an online store. This action seems to violate the rights of customers, even if it is outlined in your policies. I would appreciate clarification on what this entails and the next steps I should take. Furthermore, I am concerned about the items I have already paid for. Thank you.

A customer asked for a refund but I've been in touch with him six times, updating him with tracking details of the late package. Today, he received the item, well within the expected delivery time. Despite my efforts, he called me a scam and refuses to respond to my email, even though I thanked him for his patience. The tracking number is [redacted][redacted]88. I have a successful selling history with over [redacted] transactions and [redacted]% positive feedback. Could you kindly close the claim for me? Thank you.

I am having trouble sending video recordings to verify the defect in the product I received. I was told to return the item by the 5th, but due to a technical issue with my phone, I couldn't contact eBay to resolve the problem. I need eBay to review the videos I made of the defective phones and reconsider their decision. I hope they will overturn the earlier ruling and have the seller cover the return shipping costs. Thank you.

I recently switched to managed payments on eBay from PayPal and I'm not happy with the change. I have four orders totaling over $[redacted] that I have not received payment for. eBay now claims there is an issue with my account information when it is correct. I am frustrated with eBay's impersonal policies and the lack of customer support. After four years of selling on their platform, now they require me to provide a photo. I am considering advising my bank to reject any agreements with eBay and recommending buyers to use PayPal instead. I simply want to receive the money owed to me.

Hi, my name is Tom Roberts. I placed an order for a John Deere part a few weeks ago but have not received it yet. I recently received an email asking for feedback on the item, but I haven't actually received it. Could you please provide me with an update on the status of my order? I have an account with you, but I forgot my password. I hope the information I provided will help you locate my account. Thank you. Tom Roberts [redacted] Vista Dr., Larkspur, CO [redacted].

Our eBay account got suspended without any clear explanation after more than a year of top-rated selling. We are frustrated since our hard work and dedication have been overlooked. Our loyal customers are trying to find us on eBay to purchase our products, but we have been abruptly removed. We seek assistance on how to reinstate our eBay account to mitigate the impact on our business and customers. Thank you for any guidance.

I just wanted to bring to your attention that I have had to cancel and refund several items that were previously sold but got relisted on your platform. I maintain a spreadsheet and have identified 75 instances where this happened. Upon closer inspection, I noticed that the items that should have been marked as sold were showing up in the unsold section. I hope this was just a one-time computer error and that it will be rectified to avoid future issues. I'm quite frustrated by this situation and have reached out multiple times in an attempt to resolve it. Unfortunately, this has impacted my ratings and led to unhappy customers on eBay.

I've had to cancel and refund multiple items that were sold but relisted by mistake. I keep a spreadsheet, and I've noticed around 75 instances of this error. After investigating, I realized that there were sold items in the unsold file on your end. I hope this was just a computer glitch and won't occur again. I'm quite frustrated by this situation. I've reached out to you several times to address this issue. My ratings have suffered, and I have many dissatisfied customers due to this error.

I require assistance as I am unable to sign in. I have tried to reset my password 3-4 times, but I still cannot log in. I have already sent a similar message yesterday, but I have not received any response. I have spent approximately 2 hours trying to resolve this issue and have been unsuccessful in reaching out to someone for help. I am unable to use the chat feature as it requires a password. There seems to be an error, and I am not sure if my username is functioning correctly. I have been using the same email address since I first joined eBay almost 20 years ago. The current method of contacting your customer support is inefficient and frustrating. Thank you, Bill.

Hello, I appreciate your efficient approach in having me express my concern. I recently bought a $30 perfume on eBay, using my debit card from Trademark Federal Credit Union. The item was meant to be a gift for my friend, Cynthia Hallowell, at 99 Green Street, Augusta, Maine, [redacted]. I accidentally entered her email, [redacted], instead of mine, which is [redacted] She mistakenly thought it was fraud and canceled the order, ruining the surprise. I am frustrated by this situation, feeling both out of $30 and without a gift for her. I prefer phone communication over email to have this matter resolved promptly. My number is [redacted]. Your assistance in resolving this issue is appreciated. Julie G.

I purchased brake pads and rotors for my vehicle, but they are not the correct ones. I have been attempting to receive a return shipping label for over a week. Yesterday, a representative mentioned they initiated a "force return," stating that I should receive it in my email within a couple of hours. It has been nearly 24 hours, and I have not received it. I am on the verge of frustration and considering giving up. The back and forth with eBay is exhausting, and I am starting to question if anyone values customer retention.

Hello, my name is Zakaria Farah, and I have a store in Morocco. I am looking to expand the variety of items I sell in your store on eBay. Recently, my account was closed due to an incident where I sold a broken wristwatch to Sayed. I promptly refunded him, and I have attached a screenshot of my PayPal account for verification. I hope you can understand the situation and address this issue promptly. Thank you for your attention to this matter. Best regards, Zakaria Farah.

I purchased a bicycle for my son for Christmas from the seller etabenyose_0, a Roadmaster 24" Granite Peak Boys Mountain bike in Black. The delivery date was supposed to be on 12/16/[redacted]. I placed the order on December 10th and paid the seller $[redacted].38. However, on December 11th, I received an email stating that the bike was out of stock. The seller offered a purple or light blue one instead, or the same bike in a 26" size but assured me that it would be back in stock in a week. I asked for a guaranteed delivery by 12/22/[redacted] if I waited. Despite my acceptance on 12/11/[redacted], I have not received any further updates. I believe they are not acting in bad faith, but I just need a clear response or a refund if they cannot fulfill the order. Thank you. Larry Roseberry Order Status: Paid Order Number: [redacted]

I bought a DeWalt DCF887 on 9/22/20 using my CITI account for $93.69. I received the delivery in mid-October, even though I didn't remember making the purchase. I tried to return it as it was unopened and unused. However, I had no invoice, only the information for MHI Distributors. I attempted to contact them multiple times, but couldn't get through as the mailbox was full. Finally, after examining the documentation CITI sent me, I found out that Significant Services was the actual seller. I wish to exchange the drill for a DeWalt 20V MAX* XR® Brushless Cordless Compact Router, priced at around $[redacted]. Even though they indicated Significant Services as the seller, I received an email from them today stating that MHI Distributors was the real seller. I'm struggling to reach them, and I need assistance with this purchase from eBay. Thank you for your help!