On November **, I bought an Instant Face, Neck and Eye Lift Instant Face, Neck and Eye...

GetHuman5535761's Refunds and Returns issue with eBay from December 2020

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The issue in GetHuman5535761's own words
On November **, I bought an Instant Face, Neck and Eye Lift Instant Face, Neck and Eye Lift, Facelift Tapes and Bands. ** piece set. It was supposed to arrive within about a week. When two weeks passed, I opened a case on November **. The seller wrote back saying because of covid transit was much slower, and it just hadn't arrived. I agreed to wait. Then she asked me to please close the case against her. I feel it was reasonable to accede, since the slower shipment was not her fault, and perhaps the open case looked bad on her record. I closed the case. Since then:***) I have seen that closing the case has had one bad consequence. The system seems to only allow you one case per purchase. It is neither letting me reopen it nor create a new one. If I'd known this was going to happen, I would never have closed it. Ebay no longer takes phone calls or emails. Other than through opening a case, which it is not letting me do, I don't know how to let it know this is happening.***) The seller has never contacted me to see if I'd received the article. I have written her and I have not heard back.***) She continues to sell this article on Ebay. Despite telling me that shipments have become much slower because of covid, she continues advertising that delivery will be in about a week. I don't think she is honest.**Please help.* *Order number: **-*****-******Seller: fulford*****Case *: ***********Case opened: Nov **, ******Sylvia Castellanos

GetHuman5535761 did not yet indicate what eBay should do to make this right.

GetHuman was of ZERO help. They never got me a call back from Ebay. Using GetHuman is a total waste of time. Don't bother.
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eBay

Refunds and Returns issue
Reported by GetHuman5535761
Dec 9th, 2020 - 3 months ago
Not resolved
Seen by 21 customers so far
Similar issue to 29880 others
0 customers following this

Timeline

GetHuman5535761 started working on this issue
Dec 9th, 2020 1:43am
GetHuman5535761 indicated the issue is not fixed yet.
Dec 9th, 2020 9:39am