eBay Customer Service Issues

As a member without a password at the time of purchase, I bought 2 items as a guest on eBay but did not receive a confirmation email. eBay sent a link to contact the seller, but since I need to create an account and cannot sign in, it's difficult. I am trying to locate the seller randomly on eBay to inquire about my order, request the tracking number, as I haven’t received the items. The first order, 08-06[redacted]9 by seller awhm786, and the second order, 06-06[redacted]7 by seller CS43ls, arrived incorrect. The process to email sellers as a guest purchase requires creating an account, making it challenging to resolve the issue or return the item. Assistance is needed as contacting eBay directly seems impossible. Please help, it's frustrating not being able to resolve this issue.

I have three items that need to be returned to the sellers. Two of them are the same item to the same seller. The first item has the number [redacted]58. The seller is refusing to provide a return label, and they want me to send the item back to Australia, which I cannot afford. The second item is numbered [redacted]84, and it is also not what I expected. They are asking for it to be returned to China, which is not feasible for me. These items were shipped from U.S. addresses, so I don't understand why they can't be returned there. I am feeling frustrated and overwhelmed by this situation. Can someone please assist me in resolving this issue? Thank you.

To whom it may concern, I recently made a purchase from Sportsmemorabilia.com for an autographed Diego Maradona jersey, but the seller informed me that the inventory was no longer available due to his passing. They cited overselling and extenuating circumstances for not being able to fulfill the order. My brother contacted them, and they confirmed they had to pull all inventory on hold for this item and could not proceed with the sale. I believe this is a violation of eBay policy and should be addressed accordingly. Here is the message I received from SportsMemorabilia.com regarding the cancellation of my order: "Thank you for your recent Diego Maradona order. We regret to inform you that due to the untimely event of his passing, we are unable to fulfill your order at this time. This item was oversold and given the extenuating circumstances we are not able to offer you an alternative item. We have cancelled your order and refunded you today. ..." Here are the details of my order: - Framed Diego Maradona Argentina Autographed [redacted] Blue Back Jersey - Order number: 09-06[redacted]2 - Item ID: [redacted]89 I hope this issue will be properly addressed. Thank you, L.M.

I ordered a 5-piece kitchen dining set on November 3, [redacted], from the seller Kliment_36, charged $82.16 to my credit card. They provided me with tracking number Ly[redacted]4ocn. I have not yet received my product. This morning, when I checked my page, it indicated that the item was out for delivery in Wichita, KS, while my shipping address is in Memphis, TN. I believe I am being scammed. I have attempted to contact the seller multiple times, but have received no response. I would like someone to investigate this matter. My eBay ID is Erijacks_51. Thank you. My email address is [redacted] I am requesting a refund of my money.

I bought a wireless speaker on eBay, but the listing didn't mention that it only works with specific devices, which I don't have. The seller is refusing returns, and when I contacted eBay, they were unhelpful. I feel this is against eBay's policy to not disclose such a major limitation. - Byron Y., Phone: [redacted] Transaction Details: - Date: 11/01/[redacted] - Merchant: eBay, CA - Transaction Type: Purchases - Category: Shopping & Entertainment - Reference Number: [redacted] I tried to resolve this directly with the seller. Please advise on how to proceed.

I recently reported a buyer due to a change in the method of receiving the item. After further communication and considering his good eBay rating, I believe everything will be fine. I don't want any negative impact on his account. Please retract the complaint I made earlier as I may have misjudged the situation. I plan to relist the Ovation guitar. The buyer, Brian S., still wants to purchase it and has traveled from NY to Myrtle Beach. If possible, please prevent the cancellation so the transaction can proceed. If not, I will relist the item tomorrow. Apologies for any inconvenience caused. Thank you for your assistance.

Shortly after purchasing the item, I encountered a family emergency and needed a refund. I contacted the seller who instructed me to deny the package, promising a refund upon its return. However, despite the agreed-upon plan, FedEx notified me on the 25th that the package had just shipped. After confronting the seller, they provided a weak excuse and stuck to the same refund process. On the 26th, I took matters into my own hands, cancelled the shipment through FedEx, and obtained a return package number. Despite my efforts, the seller proved uncooperative, and eBay was of no assistance. This frustrating experience has left me disillusioned, and I am eager to close my eBay account and move on from this ordeal.

Hello, I am writing to share my recent experience with trying to sell Pokemon cards on Ebay. I'm Marcel Mol from The Netherlands, and I opened my Ebay account on November 26, [redacted]. Initially, everything went smoothly as I posted 2 cards and connected my PayPal account for payments. However, on November 27, I encountered an issue when I tried to list another item and discovered that my account had been suspended. Despite receiving an email about the suspension, the reason was not clearly explained, leaving me puzzled about what went wrong. I am eager to know my mistake so I can avoid it in the future. The suspension was said to be permanent, and unfortunately, I am unable to appeal. I feel unfairly labeled as a wrongdoer despite never having completed a sale on the platform. This has left me disheartened as I always strive to conduct my activities lawfully. According to Ebay, creating a new account is not an option due to IP address linkage. I had high hopes for Ebay, but this incident has shaken my confidence. I appreciate any assistance or guidance. Thank you for your help, Marcel Mol (Ebay account name mar-[redacted])

I encountered an issue with using my eBay Gift Card worth $[redacted] on 11/27/20. Despite multiple attempts, both by myself and with the help of my granddaughter, the card was not recognized at checkout. It was disappointing to discover that eBay lacks a working phone number for support, leaving me no choice but to use another payment method for my urgent purchases. I am disappointed that I could not rely on the $[redacted] Gift Card as planned. I am now seeking a refund for the full amount of the unused Gift Card. It is frustrating that eBay does not offer phone assistance, especially for us seniors who may struggle with online navigation. Your prompt assistance with this matter would be greatly appreciated.

There is a concerning trend of individuals selling campers and food trucks on Facebook auctions, only to redirect buyers to a supposed intermediary on eBay for the purchase process. Emails like the one below from Deanna Everett suggest that the transaction will occur through eBay, including payment, shipping, and paperwork exchange. This practice raises questions about authenticity and potential fraud. If you encounter similar situations, it's essential to exercise caution and consider the legitimacy of the transaction. It may be advisable to investigate further or seek alternative avenues to ensure a secure purchase.

In October, I returned an item to a seller for a refund through eBay. Despite the seller acknowledging the return and eBay confirming the delivery to the seller, I have not received my refund. After eBay investigation, they declined the refund stating the seller asked them to step in for a no refund resolution. My Green Dot card was charged $[redacted].14, and even though I cancelled it, the refund has not been issued. The initial price listed was $60, but I was charged more, which led to the return. However, I'm confused as to why eBay refused the refund. I contacted Green Dot for a dispute, received a credit, but it was reversed when eBay declined to refund them. It's disheartening to see eBay changing prices after payment and not issuing refunds as agreed upon. I provided all necessary return details as per eBay's requirements. It's unfair for eBay to alter the price on my card and deny the refund. I seek resolution for the refund issue.

I reported receiving negative feedback on item#[redacted]99, strongly disagreeing with the decision to remove it. In my description, I mentioned the issue with one eye and provided pictures showing the doll's function. I request a review to address this and lift the negative feedback as eBay is vital for my livelihood. Please assess my feedback; I am an honest and ethical seller. It's puzzling to receive this feedback now, considering the sale was in October, and the buyer never contacted me. Thank you!

I recently helped a friend with his stimulus check, and unfortunately he fell victim to a scam. He sent $[redacted].00 in Walgreens gift cards to EBay auto for a [redacted] Silverado [redacted] SS, only to be asked for an additional $[redacted].00 for insurance that we cannot afford. Upon requesting a refund, both Diana Rodney and EBay auto began avoiding us whenever Eugene Gutierrez was mentioned. I have tried reaching out to Facebook, EBay auto, and auto market for a refund to no avail. It has been three weeks since the transaction, and I have only saved messages and an invoice from EBay auto as proof. My name is Gary H. from Clovis, NM, and you can reach me at [redacted] for further details.

I have been in contact with an eBay representative multiple times regarding a refund issue. The representative instructed me to buy an equal amount in gift cards to transfer the funds from the previous cards. After sharing my screen and attempting to transfer the money to my account without success, I purchased more gift cards, only to be told by the representative that there was an issue loading them. Now, I find myself $[redacted] short for a processing refund and an additional $[redacted] for Google Pay verification. Despite the quick deduction from my account, getting the money back seems like an arduous process requiring a different bank account. I am frustrated by the complexity of the refund procedure. eBay, is this your standard protocol?

Good evening, on November 8, [redacted], I made a purchase of a bird cage with item number [redacted]66. However, when I enter this number, it says it's not available because the seller closed their page and deceived me. Both the seller's page and the item are a FRAUD. In my list of purchases, it shows that the item and page are not available. I hope you can assist me with getting a refund. Thank you.

I used a guest account to purchase an item since I had trouble logging into my regular account. I am now receiving emails related to my guest account, but I can't access it. I am frustrated with Ebay's handling of this. The email is regarding an order I wish to receive, and the seller requires a reply. However, I am unable to reply as I can only view the message in my email. I never set a password for the guest account and need Ebay's assistance in accessing it. This experience has made me hesitant to use Ebay for future orders.

Hello, I'm Mira and I wanted to share my situation with you. My eBay account got suspended after a customer claimed they didn't receive their package. We provided the tracking number, but the package is stuck at the airport due to the current situation with COVID-19. Many airlines are not operating, and people in our country are staying at home. I really hope eBay can understand my predicament. The product in question is Latisha Dark Lips Lightening Cream. To address this issue, we have upgraded our shipping method from standard Malaysia registered post to FEDEX International Priority to ensure customers receive their packages within 7-10 working days. I've read some reviews indicating that eBay may consider exceptions due to the pandemic, so I kindly request your assistance in this matter. Thank you.

Case ID: [redacted] Seller ID: jennsmer_0 Request Reason: Item not received Case Reason: I still have not gotten a refund for the item I purchased which was a Pro [redacted] with Glass Jar, 24-Ounce Smoothie Cup, and Food Processor Attachment. Order Details: - Quantity: 1 - Order Number: 10-06[redacted]8 - Total Amount: $87.92 I discovered that the FedEx tracking number provided did not match my package. After further investigation, it was revealed that the tracking number belonged to a different package, and the correct one never existed. The seller was removed from the site before my item was shipped, and I have been unable to contact them for a refund. I was instructed to reach out after December 1st. I kindly request a refund and ask for assistance in this matter. Please contact me at any time on [redacted]. I appreciate your help and guidance in resolving this issue.

I am inquiring about the suspension of my seller account, Teti2866. I have been diligently managing my account, ensuring timely payments and shipping of items. I acknowledge that I created another account to list luxury Chanel items, prompted by restrictions on Teti2866. Despite being a new seller, luxury items are my primary inventory, and all items listed are genuine. I have already sold three items through this alternative account, with one item shipped and the other two set for tomorrow. In light of the suspension, I seek guidance on fulfilling these pending orders as buyers have already paid. I prefer not to issue refunds and am eager to proceed with shipping. I assure you that I will comply with regulations, refrain from listing restricted items, and abstain from creating additional accounts. I welcome your decision on potentially lifting the suspension. Thank you for your understanding and assistance. Regards, Teti2866

I recently returned a faulty phone accessory to the seller and requested a replacement. The new accessory works well, so I consider the matter resolved. However, I'm having difficulty closing out my request on the app, website, and phone service. I need to speak with a representative to assist me with this issue. The current eBay customer service system is causing me frustration, and I may not use eBay in the future if this continues. I am simply looking for help to finalize my complaint. Thank you.