I contacted eBay first and was told that since this was within the warranty period that...

GetHuman5338733's customer service issue with eBay from October 2020

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The issue in GetHuman5338733's own words
I contacted eBay first and was told that since this was within the warranty period that I should go through PayPal. I did file a dispute with PayPal and they did decide in favor of the seller. As I understand it I cannot dispute PayPal's decision. I then called eBay and spoke on a recorded line with a person who identified himself as Charles. He told me not to worry that eBay would contact the seller and take care of this. His words not mine. He gave me this number *-************.**I purchased this item on ********. Received it shortly after that, shipping was fast. This thing comes in *,***'s of pieces and takes some time to assemble. There were some pieces missing. I communicated this to the seller. They asked me to give them a complete inventory of all items. I ordered the missing items locally so I did not have to wait. ( mostly screws - t nuts small things like that ) Nothing proprietary. T sent copies of the invoiced for the parts to the seller and they generated a $**.** refund to cover the cost. I have the machine running. In the middle of a job the VFD inverter started smoking. I turned off the power and disconnected it. I contacted the seller and immediately they became defensive and stated that I must have done something wrong. ( The machine was running when this happened. Not when powering on) They were not willing to help until I filed a dispute with PayPal then the offered to repair the device once I shipped it back and I would be responsible for shipping both ways. I sent it out to be repaired locally and was told that the cost of the repair would exceed the cost of the item. I told them to throw it away and ordered one from amazon. The reason for this was to expedite shipping so I could get the machine up and running as soon as possible. Received the new machine in two days. It would not power up! I contacted amazon and sent it back the next day for a replacement. It is the exact same inverter that came with the machine. same manufacturer , model ext. It was DOA. The seller of my machine was like there is no way it could have been defective and had to be something that I did wrong. The item from amazon being defective is proof that it is possible.** **My issue is this.***. The seller was not interested in helping me***. When I contacted eBay I was directed to go through PayPal reason was stated that since it was still in the warranty period***. This is a large seller and I do not know if that played into the decision by PayPal***. I am trying to recover the cost of the replacement only not the entire machine.** ** **If you cannot help me at least let me change my feedback for this seller as I gave positive feedback before the equipment broke

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eBay

Customer service issue
Reported by GetHuman5338733
Oct 6th, 2020 - 7 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 28875 others
0 customers following this

Timeline

GetHuman5338733 started working on this issue
Oct 6th, 2020 1:57pm

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