We just received notice that a case was open & then closed again today within minutes o...

GetHuman5330302's customer service issue with eBay from October 2020

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The issue in GetHuman5330302's own words
We just received notice that a case was open & then closed again today within minutes over a pair of boots that we had sold to a buyer. This came as a surprise to us since we have not received the boots yet. However, after following the tracking number e-bay provided, it turns out that the boots were mailed back to a prior address that is over two years old, and should have no longer been in the ebay system. The boots should have been automatically sent back to our current address, the one we shipped from. We are quite frustrated with ebay over this and the fact that we were not given the standard seller time frame to resolve the issue with the buyer. We would have investigated it immediately. We are surprised and disappointed that we were not given opportunity to make this right with our customer or ebay. The boots are now being sent back to the buyer, potentially causing us to have to pay another shipping charge. Why were we not given the standard time frame to deal with this? Why can't we call ebay?

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eBay

Customer service issue
Reported by GetHuman5330302
Oct 4th, 2020 - 7 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 28648 others
0 customers following this

Timeline

GetHuman5330302 started working on this issue
Oct 4th, 2020 1:15am

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