I purchased an item that I returned because it was defective. The seller immediately a...

GetHuman5297560's customer service issue with eBay from September 2020

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The issue in GetHuman5297560's own words
I purchased an item that I returned because it was defective. The seller immediately accepted the return and gave me a return shipping label for USPS that was not appropriate for the item I was returning. A couple days later, they emailed and said that they could re-calibrate. I said I wanted to return. I told them that the label was not appropriate for the item and requested the correct one. No response. I followed up and was told that they would provide me with a label but that they could recalibrate and that there would now be a **% restock fee. I responded saying that I should have been told initially and also questioned why there would be a restock fee on a defective item. No response. I also again requested the label. No response. I then went ahead and paid for the return shipping because of the approaching deadline. I sent them the information on when it would be received by them. They opened a claim with Ebay then. Ebay denied my ENTIRE refund. This was on August **, ****. I immediately appealed but have not heard anything from Ebay. I would like to know my status since the seller was not truthful and does now have the defective product in their custody. The email connected to my account is *****@***.com.

GetHuman5297560 did not yet indicate what eBay should do to make this right.

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eBay

Customer service issue
Reported by GetHuman5297560
Sep 24th, 2020 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 28306 others
0 customers following this

Timeline

GetHuman5297560 started working on this issue
Sep 24th, 2020 7:41pm