eBay Customer Service Issues

I purchased a King bedspread with Pillow Shams and a Queen Bedspread with Pillow Shams at $28.00 each, totaling $60.62 including tax. Both bedspreads arrived together, but the quality is very poor. I contacted the Seller to request a return, and they claim I can only get a refund for one bedspread. Strangely, my account only shows the Queen bedspread for $28.00, although the total refund amount should be $60.62. The Seller insists that I only ordered one bedspread, which is incorrect. Despite mentioning the issue with the false advertising of quilted bedspreads, I am struggling to get the full refund for both items. Please assist me in resolving this matter promptly.

I won an auction for Shimano shoes from seller JASPE-FROST with Transaction: [redacted]18. The seller promised to ship within 3 days of payment clearance, but I didn't receive the shoes as expected by the 21st August. Despite contacting the seller, he only physically shipped the item on the 29th August, causing me to purchase another pair for my class. The seller refused to cancel the transaction and was uncooperative when I requested a refund. I raised a complaint with PayPal but faced challenges due to the seller's actions. Despite my efforts, the negative feedback I left on eBay was removed, leaving me feeling helpless. The seller's behavior was deceitful and delayed the shipment intentionally. I seek assistance as I am unable to return the shoes for a refund because they arrived late and not as described. The seller's actions have been unfair, and I need support to resolve this issue promptly.

I am currently experiencing issues with my card activation at Rite Aid, as the employee is not facilitating the process correctly. I plan to contact the Better Business Bureau regarding this matter if it is not resolved satisfactorily. The employee at Rite Aid is not activating the card properly, which is affecting multiple customers. I have evidence to support my claim and will take the necessary steps to address this. It is crucial for eBay, as an online platform, to prioritize customer satisfaction and promptly resolve such issues. I urge for swift action in investigating this situation.

I am experiencing difficulties with managed payments on ebay. Since the switch, there has been a delay in receiving the payments from my sales, which affects my business operations. Previously, with PayPal, funds were available instantly for me to use. Waiting several days for access to my money does not fit my business model. I am considering extending my handling time or switching to a different selling platform if this issue persists. Despite reaching out to ebay multiple times, I have not received a response. I value good customer service and hope for a timely resolution to this matter to avoid any negative impact on my customers' experience. Thank you for addressing this promptly.

Hola, buenos días. Estoy teniendo problemas al intentar comprar un motor Mazda RX8 Rotativo. Aparece que lo compré y luego que no lo hice. Por error de la aplicación, terminé comprando 2 garantías para el motor. Si no pude completar la compra del motor, quisiera cancelar las 2 garantías. Solo necesito 1 garantía si finalmente compro el motor. No fue mi culpa, el problema es de la aplicación. Tuve que cancelar la tarjeta debido a que se mostraron dos cantidades diferentes y esto generó inseguridad. Me gustaría que me ayudaran, ya que soy una cliente suya, para verificar si el motor y una garantía están pagados y si la segunda garantía fue cancelada. Gracias.

The item I received was not in the condition as described, possibly from a smoking environment, and the seller refused to accept the return, claiming it was as stated. How can I request a price guarantee? I am disappointed with the quality of the item, as it appears to have been poorly handled or exposed to smoke. This is especially concerning during the current COVID situation. What other recourse do I have besides leaving negative feedback? I wouldn't want anyone else to experience this. I checked your website for assistance, but it only mentions that my return has been closed without any further options. Is there anything that can be done?

Overstock sent me the wrong item instead of what I ordered and paid for. I followed eBay's instructions to resolve the issue, but the Overstock seller ignored me. Now I have to involve eBay to fix this. The item I received is not the Porch & Den Jefferson Glass Sliding Door Stackable Cabinet in Antique White that I ordered and paid $[redacted].98 for on Aug 26, [redacted]. I am requesting Overstock to send me the correct item I ordered and return the incorrect item. The seller seems unresponsive and is likely trying to get rid of unwanted items, neglecting to address their mistake with me.

Subject: Parcel Delivery Confirmation for Case # [redacted] Dear eBay Customer Service Team, I am reaching out regarding the recent case opened by Mrs. Ruby Woodbridge. I would like to clarify that the package was sent to the correct address provided by eBay and PayPal, and it was successfully delivered to Mrs. Woodbridge as confirmed by ACS and GLS. I shipped the package through ACS with tracking number [redacted], which later converted to GLS parcel number [redacted]9 upon reaching Greek borders. The delivery was attempted on August 18th, with a successful delivery on August 19th. Both ACS and GLS have confirmed the delivery, and I have attached all relevant receipts and confirmations for your review. As an established eBay member since [redacted] with a positive track record, I take this matter seriously and would appreciate your attention to the evidence of delivery provided. Thank you for your assistance. Sincerely, Matina Rassia

I have recently experienced theft of items at the Coventry Depot. Last week, three coins I purchased were missing from the envelopes, which arrived empty with sticky tape on the ends. A postman, fearing reprisals, informed me that efforts to catch the thieves were hindered by a strike at the mail sorting office. The police turned a blind eye to suspected workers involved in the theft, leaving me frustrated and concerned about the safety of my deliveries from Ebay and Amazon. Suggestions such as marking items with dye or using unique packaging have been made to deter theft. The situation is disheartening as it is not just about the monetary value but also the sentimental attachment to the lost items. I hope that action can be taken to address this issue and prevent further incidents.

The item arrived damaged with a hole on the top of the packaging/box of the toy. The seller claims not to know how the hole happened. Upon reviewing the picture in the original listing, a convex defect with a significantly-sized hole is visible, which was not disclosed. The seller denies knowledge of the issue prior to shipping the item. I am requesting a full refund while keeping the item due to the misleading information. The seller asserts, "I don't know what happened. The package was fully intact when shipped." It is inconvenient to be asked to return the item due to a problem I did not cause, compounded by the seller's dishonesty. I have messaged the seller with a picture of the damage. Please advise if additional proof is necessary. Thank you.

I made my best offer of $20 for the item, clearly stating that I wanted free shipping included. The seller accepted my offer but sneakily added an extra $7.95 for shipping when I clicked on the pay now link, making the total $27 instead of $20. Look at my feedback; my reputation speaks for itself. This seller is dishonest and trying to take advantage of me. I want immediate action taken against them to protect buyers from this bait-and-switch con artist. I have already emailed the seller with no response. I do not want my good name tarnished by any undeserved negative feedback from this seller. Please address this promptly before more damage is done. - Mike R./goldencoast007.

I recently sold a vehicle on eBay in March [redacted]. The buyer claimed dissatisfaction with the purchase and involved their credit card company. Recently, PayPal notified me of a $[redacted].00 charge and froze my account, deducting the amount without explanation. Despite listing the car "as is" on eBay, PayPal did not consider this. I feel mistreated by PayPal and this has been my worst eBay experience, leaving me over $[redacted].00 out of pocket. The buyer now has the car and the money; a situation that seems like a common scam. I seek assistance from eBay as a long-time customer, but I am now considering discontinuing my usage due to this issue. I cannot afford this unjust outcome. Thank you, David Morelli.

I am concerned. I have been in communication with a seller from Craigslist about a trailer I am interested in buying. They claim to have the item at an eBay warehouse in Omaha, Nebraska, and say that eBay will handle the transaction off their website. They mentioned free delivery and a 5-day inspection period. Is this a scam or a legitimate way to proceed with the purchase? I noticed the seller's listing was not on eBay Motors, which raised some suspicion for me. Thank you for any guidance you can offer.

I am reaching out to eBay regarding a refund issued to a buyer who is also being allowed to keep the item I sold. I communicated with the buyer after they claimed I listed the wrong item, which I did not find to be the case upon reviewing my listing. I mentioned I would contact them upon my return home, but during that time, they won the case, received a refund, and kept the item. I've been an eBay member since [redacted] and am disappointed by this outcome. Despite my assurance to contact the buyer later, it seems my explanation was disregarded. To add to my frustration, they left me negative feedback. The item in question is a pair of Men's Hudson Jeans in size 36x34.

I sold an item on eBay, but the buyer claimed I listed the wrong item and threatened to report me if I didn't refund them. I checked my listing and didn't see any errors. I informed the buyer that I would contact them upon my return from being out of town. However, during this time, they won the case, received a refund, and kept the item. As a member since ****, I'm very upset about how eBay handled this situation. Despite my attempts to resolve the issue, the buyer's actions and negative feedback have only added to my frustration. The item in question is a pair of Men's Hudson Jeans in the 'Blake' slim straight worn style surface wash, size *****".

I am reaching out to Ebay regarding a refund issued to a buyer who is also keeping the item I sold them. Upon corresponding with the buyer, they claimed I listed the wrong item and threatened to report me to eBay if I did not issue a refund, which I find rude. After checking my listing, I did not see any errors. I informed the buyer I would contact them upon my return, but during that time, they won the case, received a refund, and kept the item. This experience has left me very upset as a long-time Ebay member since ****. Despite my efforts to resolve this matter, the buyer's actions resulted in negative feedback, adding to my frustration. The item in question is a pair of Men's Hudson Jeans in the 'Blake' slim straight worn style surface wash.

I am Mary T. I have tried various numbers to reach out regarding my order, but faced issues with receiving incorrect items. I ordered two ottomans - one blue and one red, but got something else in a neutral color instead. I reside at [redacted] Westridge Circle Drive, Rocky Mount, North Carolina, contactable at [redacted]. I am extremely dissatisfied and will not be making future purchases due to this experience. Kindly have someone contact me, as this situation reflects poorly on your business. I appreciate eBay and shopping online, but it’s crucial that the correct items are delivered. Thank you.

I came across a trailer on your site and reached out to the seller to buy it. The seller instructed me to purchase EBAY cards totaling $[redacted].00 to pay for the trailer. After receiving the invoice and attempting to provide the card details, I realized it was a scam. I have been unsuccessful in getting the cards canceled and receiving a refund. I was advised to reach out to you to resolve this issue. The payment was supposed to be made through eBay Motors with the invalid transaction number #[redacted][redacted]. I have activated the cards but they have not been sent to eBay Motors for payment. Please assist me with getting a refund for my money. Feel free to contact me for any additional information needed. Thank you for your support. - Frank and Linda H.

I am interested in buying a food concession trailer, and the seller, Sandra Corder, provided details and pictures of the trailer. Sandra mentioned being in the military and unable to be physically present due to training. The delivery process will be handled by her, and there is a 5-day testing period for inspection before purchase. Sandra requested my contact information to arrange the transaction through eBay. I would like confirmation from eBay that this process is legitimate and inquires if they offer such services. Thank you.

I recently purchased an armchair from eBay, which unfortunately turned out to be too small for me. I contacted eBay to initiate a return for a refund. They instructed me to pack the item in its original packaging and ship it back via Aust Post. However, I had already disposed of the packaging, and I doubted Aust Post would accept the oversized item. The seller offered to arrange a courier but wanted to deduct $[redacted] from my refund. I thought this was excessive and sought alternative quotes, all of which were higher than $[redacted]. Eventually, I agreed to the $[redacted] quote, only to have the seller request photos of the armchair in its original packaging before issuing a refund. Despite their insistence on this policy not stated clearly in their Returns Policy, I believe the photos I provided are sufficient proof of the item's condition. I am willing to pay for the courier service and simply want the seller to use the same courier they originally used. Communication has become challenging, and I feel the seller is being unreasonable. I appreciate any assistance in resolving this issue promptly.