a buyer wants to return an item and I don't accept returns. The buyer was sent multiple...

GetHuman2579326's customer service issue with eBay from September 2020

Help with my eBay issue
The issue in GetHuman2579326's own words
a buyer wants to return an item and I don't accept returns. The buyer was sent multiple emails and didn't respond to any of them. I clicked a wrong button and appear to have authorized a return, I called eBay and explained what happened. The representative told me to send another email, which I did, and that the action would automatically close on September *. Instead of closing, eBay sent a shipping label to the buyer. **I am not refunding the buyer's money based on their perceived notion that the Apple Pencil is a fake, which it is not.

GetHuman2579326 did not yet indicate what eBay should do to make this right.

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Customer service issue
Reported by GetHuman2579326
Sep 9th, 2020 - 6 months ago
Seen by 5 customers so far
Similar issue to 27446 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username


GetHuman2579326 started working on this issue
Sep 9th, 2020 2:22pm
GetHuman2579326 confirmed the issue is fixed. Hooray!
Sep 9th, 2020 6:38pm

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