a buyer wants to return an item and I don't accept returns. The buyer was sent multiple...

GetHuman2579326's customer service issue with eBay from September 2020

Help with my eBay issue
The issue in GetHuman2579326's own words
a buyer wants to return an item and I don't accept returns. The buyer was sent multiple emails and didn't respond to any of them. I clicked a wrong button and appear to have authorized a return, I called eBay and explained what happened. The representative told me to send another email, which I did, and that the action would automatically close on September *. Instead of closing, eBay sent a shipping label to the buyer. **I am not refunding the buyer's money based on their perceived notion that the Apple Pencil is a fake, which it is not.

GetHuman2579326 did not yet indicate what eBay should do to make this right.

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How Do I Cancel an Ebay Return?What Do I Do If I Have Not Received My Order from Ebay?How Do I Cancel My Ebay Order?What Do I Do If My Ebay Account Is Suspended?Can You Open Another Ebay Account After Suspension?
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eBay item number:************ US$*****Return ID: ***********buyer ID:aaxxhappy...problem with return. Buyer did not return item and ebay refunded them.buyer wants to return item that was damaged in shippingRecently sold an item, and the buyer wanted to return it. I approved the return...A buyer said that an item was not as advertised. In response I accepted the retur...I sold an item and the buyer wanted a refund. The buyer returned the item and I w...Buyer did not return item. Ebay issued refund anyway. Order number: **-*****-*****
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eBay

Customer service issue
Reported by GetHuman2579326
Sep 9th, 2020 - 6 months ago
I have an issue with eBay too
Fixed
Seen by 5 customers so far
Similar issue to 27446 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username

Timeline

GetHuman2579326 started working on this issue
Sep 9th, 2020 2:22pm
GetHuman2579326 confirmed the issue is fixed. Hooray!
Sep 9th, 2020 6:38pm

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