eBay Customer Service Issues

My name is Stefan, and I am the buyer. I have two pieces of merchandise that I ordered through eBay from different sellers. One is cologne from a company called OurMom, ordered on February 28, [redacted]. I have not received this item despite attempts to contact the seller. The second item is a multi-knife made by Korman, and I have also tried reaching out to the seller with no response. Both items were paid for in full.

I reached out to seller "bwsa28" regarding my concerns about the sale of a new, in-box I-11 smartphone priced at $[redacted]. I explained my worries about the seller's new account with zero feedback since August 23, [redacted], and the significantly below-average price. Despite expressing my concerns, the seller's response lacked reassurance and contained spelling errors. Considering these factors, I am apprehensive about the legitimacy of the offer and fear it might be fraudulent. I seek guidance on confirming the offer's authenticity and advice on safeguarding myself from potential scams. Please reach out to me via email or phone to discuss this further. Thank you. Master Chief P.J. Anderson, U.S. Navy, Retired, Bay City, MI, [redacted], Phone: [redacted]

I need assistance removing an item from my basket that is not going away. Thank you! Seller: rchobbyuk627 To finalize my order, I need to update my delivery address at checkout. Item: Haoye APC Style Prop 13x 6 (2pcs) Status: New Issue resolved, please remove the item. Avoid emailing me as my email is temporarily down. Thank you!

A buyer is requesting to return an item, but my store policy does not allow returns. Despite multiple emails sent to the buyer with no response, an error on my part seemed to have authorized the return. I contacted eBay customer service to rectify the mistake. Following their advice, I sent an additional email explaining the situation, but the return was not supposed to proceed. Unexpectedly, eBay sent a shipping label to the buyer. I am maintaining my decision not to refund the buyer as they believe the Apple Pencil is counterfeit, which is not the case.

I received the incorrect part that does not fit my car. I am struggling to obtain the correct part and need assistance with returning this one and receiving the right one. I am frustrated and do not want to provide another credit card number or pay to speak with customer service. Please contact me at [redacted]. This is my second order, and I am experiencing issues with returning items due to receiving the wrong products. I would appreciate speaking with a person regarding this matter instead of a computer.

I recently purchased front struts for my [redacted] Altima, but I received rear struts instead. Unfortunately, the wrong parts won't fit on my car, and it's currently out of commission because of this error. I am in urgent need of the correct struts to fix the issue. I have been struggling to get in touch with someone to facilitate the return process and receive the right parts promptly. It's frustrating having to wait and deal with this mix-up when all I want is to resolve the situation and have my car up and running smoothly.

My computer has unexpectedly stopped working. Regrettably, I am currently unable to: 1) Access my eBay account to conduct payments to buyers. 2) Reset the password for my account under the username cowpietu. 3) Speak with an eBay representative over the phone. 4) Utilize eBay's messaging system. I anticipate my computer will be repaired by Friday, 9/11/20. In the meantime, I am seeking guidance on how to settle payments for items I have recently won within the last two days. Despite concerns of potential payment delays, I assure you that I pride myself on being a reliable and conscientious member who consistently fulfills payment obligations. I kindly request assistance to resolve this matter promptly. Thank you, cowpietu

I recently made an order for a Disney pin collection back in August and faced a delay in receiving it. When I reached out to the seller, "mryankee176," I found out that the pins I ordered in September from a different seller arrived, but not the ones from "mryankee176." After contacting eBay about the delayed item, "mryankee176" informed me he had the item but refused to send it to me. Despite expressing my rights as a buyer, the seller was uncooperative and only mentioned offering a refund, which is not what I want. I fear that if I do accept the refund, I might end up paying more for the same item elsewhere. The situation is frustrating, and I hope to find a resolution soon.

I am attempting to purchase a two-year warranty for my watch from a company called SquareTrade. The offer expires on 9/11, and despite multiple attempts, I have been unsuccessful in completing the order. The item is in my cart, but I cannot proceed with the purchase. I have reached out via text but have not received a response. I am eager to extend the warranty on my new watch from eBay and would appreciate assistance in placing the order before the deadline. Thank you.

I purchased a Disney Pin collection back in August from seller "myyankee176" but have yet to receive it. Despite contacting the seller for information, they informed me they would not be sending the item due to my inquiry to eBay. I also made another pin order in September from a different seller and received it promptly. However, "myyankee176" reached out later to mention they now have the item but refuse to send it. They offered a refund, but I would prefer to receive the item as promised. I hope they reconsider and honor their commitment. I can be reached at [redacted] or [redacted] if needed. Thank you, George.

I purchased item #[redacted]67, but I never received a shipping notification. Upon checking eBay, I noticed that the seller is no longer active, and when I tried to track the item, the number appears invalid. The usual resolution methods on eBay's website are not helpful in this case. It has only been three days since the purchase, but I cannot reach the seller, Mike Ankhel (micha-[redacted]). Could you please outline the process for me to claim a refund under the money-back guarantee policy? I made the payment through PayPal, and they advised reaching out to eBay for assistance. Is there a contact number for eBay that I can use?

I have a brand new Lenovo Thinkpad T490s that I am returning. I have printed the label, boxed it, and it's ready to ship. Before I send it back, I have important questions to ensure that both parties involved, the buyer (me) and the seller, have everything resolved properly. The issue was that the product did not match the advertisement; it was supposed to have a touchscreen. I appreciate your prompt attention to this matter.

I need to return a package, but the seller hasn't provided a shipping label, just a code. They want me to cover the shipping costs, but it was their error. I shouldn't have to pay for their mistake. I'm unsure if they will reimburse me once I ship it back. It would be helpful to have assistance in Spanish as I don't speak English well. Thank you.

I just attempted my first bid on eBay. However, after submitting the bid, I encountered issues when trying to proceed to PayPal. The first option led to a page that indicated it was no longer functioning, causing me to return to the bid screen where it seemed like my bid was lost. I resubmitted my bid and tried the second PayPal option, only to face a similar error message before being taken back to the bid screen, which made me unsure if my bid went through. Now, I'm uncertain whether my bid on the product was successful, whether it went through twice (which could mean buying two items instead of one), or if the bid didn't go through at all. Thank you, Tim

I need assistance as my account, which I've had for over 15 years, is facing issues due to prohibited items policy violation. I don't sell copyrighted content and rely on this account, spending over $[redacted] annually on eBay. The notification mentioned making a one-time payment; should I proceed with that? Dear Ian Stych, Your account has breached our Prohibited Items Policy, leading to its suspension and termination of all listings. As per our policy, certain items cannot be sold on eBay due to legal restrictions and other concerns. Please refrain from creating new accounts and settle any outstanding fees. This policy is in place to protect both sellers and buyers from potential legal issues and financial harm. Please review the provided information carefully and adhere to the guidelines provided. Thank you for your cooperation. Best regards, [redacted]

I need help with my account that I've had for over 15 years. I don't sell copyrighted content. I'm desperate to resolve this as I use this account daily and spend over $[redacted] a year on eBay. Can you please help guide me on what to do next? It mentioned making a one-time payment, should I proceed with that? --- Hello [redacted], We regret to inform you that your account did not comply with our Prohibited Items Policy. Certain items are not allowed on eBay. Details of the activity that violated the policy have been provided. Please carefully read and follow the instructions in this email. Do not attempt to create new eBay accounts. Selling regulated, illegal, or restricted items violates eBay policies and can lead to account suspension and financial responsibility for outstanding fees. Thank you for your understanding.

I have been notified that my account was suspended because I listed a historical photo. After reviewing eBay's policy on listing items that may contain symbols considered offensive, such as a swastika on a military uniform in a historical photo, I found that eBay allows such items if they are part of a historical context. The eBay policy specifically states that historical photos can be listed as long as they do not promote violence, intolerance, or racial stereotypes. The photo I listed falls within the guidelines mentioned above as it does not promote any of these negative elements. Despite this, the item was removed, and my account was suspended. I am seeking assistance in addressing this issue and having the suspension lifted.

I bought an international item that never arrived. After contacting the seller, they offered a full refund due to delays caused by COVID-19. I accepted to look for the item locally. However, when trying to check the refund status on eBay, it only allowed me to ask for help on September 10th. Today is the 10th, but the request was closed due to inactivity for 3 weeks. This happened because I had to wait until the specified date to ask for assistance. Now I am concerned that the seller will keep the money, and I am left with nothing as eBay cannot reopen the case even though it was their guidelines that delayed my actions.

My account got suspended because I listed a historical photo of a WW2 soldier with a swastika on his uniform. The item number is [redacted]95, and my eBay username is germanhelmetsinc. eBay's policy doesn't allow items with this symbol, except for historical items like photos, books, and art. I made sure my listing followed these rules before posting it. I believe the removal of my item and the suspension of my account were mistakes. I would like to ask for this issue to be corrected, my item reinstated, and my account suspension lifted.

Dear All, I'm H.T., reaching out from Stamboul Jewelry Store on eBay. I'm facing an issue with the validation of my shipments. Currently, I reside in Turkey and use the PTT (National Post Office of Turkey) for sending out my packages. I attempted to contact eBay in Hong Kong for assistance, but due to language barriers, their customer service wasn't very helpful. My concern is that some of my shipments are not being recognized as valid because Hong Kong eBay does not accept the PTT as an acceptable post office. Consequently, these shipments are marked as late, resulting in restrictions being placed on my store. I have evidence that I ship all items within one business day and none are sent late. As I've been selling on eBay for about a decade and wish to continue, this issue has caused me significant losses. I would appreciate prompt assistance with this matter. Thank you for your attention. Warm regards, H.T.