eBay Customer Service Issues

I recently purchased slippers, relying on the seller's assurance that their European size 7 would fit my US size 9 feet. Despite using a $5 coupon, I received slippers that are clearly not a size 9. I've initiated a return due to the vendor's mistake, but I am now confused about my accounts and how to handle the return shipping. The seller needs to address this issue promptly as I am not willing to incur any costs for their error. Any assistance in facilitating the return at no cost would be appreciated. Thank you, Lenore Snyder.

I purchased an item on eBay UK but later realized it was incorrect and asked the seller to cancel the transaction. The seller agreed initially, but eBay informed me that my refund couldn't be processed. I mistakenly clicked "return the item," but I never received it. The seller requested the item back, which I couldn't comply with as I never got it. I closed the case, and now I can't take any action through eBay's system. The seller still has my money, and I haven't received anything. There's no option for me to report the item as not received anymore. When I try to contact the seller, they are unresponsive. Leaving negative feedback won't help me get my money back. I attempted to cancel the payment on PayPal, but they directed me back to eBay. It's a small amount, about 15 GBP, but it's frustrating. Any suggestions on what I should do next?

I recently listed a curio cabinet for sale on eBay, listing #[redacted]78. The winning bidder, with the eBay account lasi6111, contacted me stating she didn't want the product for her client. Despite my explanation that she needed to either send payment or cancel through eBay, she continued sending confusing emails. She claimed to have paid by debit card, which is not a method I accept outside of eBay transactions. Now, she has left a negative review accusing me of harassment, which is unprecedented in my eBay history. I believe reviewing the correspondence will show her erratic behavior and baseless claims. I am willing to provide copies of her emails if needed. My eBay username is ferris.k. Thank you for looking into this matter.

Dear Sir, I am writing to address an issue with a recent purchase on eBay. On 05/08/20, I was charged £29.60 for items I never ordered, with an expected delivery date of 10/08/[redacted]. Upon realizing this, I contacted the eBay seller to arrange a refund, as the items did not arrive. Unfortunately, the seller refused to refund the amount to my bank account. I have since closed my eBay account due to the seller's uncooperative behavior. As I am currently unemployed and rely on benefits, I kindly request that eBay refund the £29.60 back to my bank account. I feel misled by the seller's accusations and issue with the refund process. I appreciate your prompt attention to this matter and hope for a resolution before seeking legal advice. Please honor the money-back guarantee policy that eBay is known for. Thank you for your assistance. Yours sincerely, Alec Williams

I'm in the process of purchasing a trailer outside of eBay, and the seller is now suggesting to conduct the transaction through eBay due to safety reasons. The trailer is supposedly at eBay, ready for delivery within 1-2 days. The seller claims that this method ensures both of us are covered [redacted]% in the transaction process. They mention that eBay will handle the delivery, payment, and paperwork exchange. If interested, I'm instructed to provide my shipping address and phone number for eBay to contact me. However, I'm feeling apprehensive about this sudden change. Can anyone confirm if eBay offers this kind of service for transactions conducted outside of their platform?

I am Wallace Graner, and I am trying to place a 'special order' with your seller 'airplaners' for a DC9-30 passenger commercial airplane model. After attempting to order via eBay emails, I received a message from them indicating that they have modified their listing to accommodate a custom paint job resembling my old airline, Emerald Air. The new listing is not visible, making it challenging for me to proceed with my purchase. I understand the communication limitations but in this case, it hinders my ability to complete the transaction smoothly. The updated communication from them through your platform informed me about the special order with the Emerald Air livery for $[redacted].88, which includes shipping. However, I need assistance in locating the specific listing to ensure the custom paint job is correctly applied as per my request. Your help in resolving this matter is greatly appreciated. Thank you.

Hello, my name is Joshua Trubinsky, and I used to sell items on eBay. I recently had an issue with a buyer named Ethan Keller who returned a pair of shoes and I mistakenly refunded him twice. Following your advice via email, I sent an invoice through PayPal, giving Ethan two weeks to pay. However, he has not reimbursed me the extra amount of $[redacted].44. Despite my attempts to contact him, he has not responded or paid. I would appreciate your assistance in resolving this matter. Thank you, Josh.

Name: Dara N. Address: [redacted] N Fort Ave, Springfield, MO Item Returned: Breaker Bar Return Address: BALTIMORE AUTO SUPPLY, [redacted] Parker Road, Halethorpe, MD 21[redacted] On August 10, [redacted], eBay provided a return label for me to send back the Breaker Bar. I carefully followed eBay's instructions, printed the label, and mailed it today at the post office. However, the post office staff mentioned that it wasn't a first-class return and seemed to imply it was an issue on my end. I want to address this confusion as eBay has confirmation of the package being sent. Additionally, I noticed that my original order (19-05[redacted]2) disappeared from my Order History after requesting a refund. Could you please resolve this matter so I don't have to struggle to contact the seller or explain the cause of this issue? Thank you, Dara N.

I recently purchased a computer from Blair Technology Group on October 10, [redacted], with a Visa card. The purchase included a mouse, power cord, user guide, and a [redacted]% satisfaction guaranteed card. Despite having the computer with me, I have been unable to get it connected even after several attempts. When I contacted their customer service for help, they were unable to locate my purchase in their system. I paid $[redacted].99 via PayPal using a Visa card ending in #[redacted]. Even after providing the transaction ID and purchase item number, they claim they cannot find my account. I am looking to return the computer and get a refund. I can be reached at [redacted] or [redacted]

I purchased Mega Man Battle Network for Gameboy Advance on Ebay, but received Pokemon Leaf Green instead due to a mix-up with shipping labels. The seller hopes to have the games exchanged between myself and the other buyer. However, I am concerned about the refund process through Ebay and potentially losing out on getting the correct game if it is listed again. I wonder if the seller could refund me and offer the game privately on Ebay. I just want to find the best solution to ensure I get the game I ordered without any further complications.

I am experiencing difficulty placing and paying for an order and need assistance. It appears my payment did not go through, and I am seeking help to resolve the issue. I am in the process of changing my payment method but require support. Please avoid directing me to the secure page requiring login. I am eager to speak with a customer service representative to resolve this matter and proceed with my order.

Order# 27-05[redacted]5 was supposed to arrive by 8/30/20 but came seven days late. Despite contacting the seller and not getting a response, I ordered from another seller. Gail M., an eBay customer service agent, closed the case in the seller's favor as the item eventually arrived. However, I believe I should be able to return the item for a full refund of $39.70 and have the seller cover return shipping costs since it was significantly delayed. Unfortunately, I have been unable to submit a Return Request even after several attempts. I hope my situation can be reviewed thoroughly, taking the delay into account, and resolved in my favor. Thank you for your attention to this matter.

Hello, I wanted to share an experience we had recently on eBay with member ID: edgewaterathleticdepartment, concerning a soccer jersey. After our polite response proposing a price through the eBay Offer system, this member responded rudely and aggressively. We reminded him of the importance of professionalism and respect when communicating. Unfortunately, the situation escalated when he sent a threatening message, which is unacceptable according to eBay policies and our country's laws. We are looking to report this behavior to eBay to ensure that this member is held accountable for harassment. If anyone would like to review the messages exchanged, we believe it's important to address this issue and ensure a safe and respectful environment for all eBay members. Thank you for your support. Wishing everyone a wonderful weekend and safety ahead.

I have been waiting for a package for quite some time now. I initially placed an order that lasted for two months, and after a refund, I placed a similar order. It was supposed to arrive on August 5th, but it hasn't arrived yet despite my attempts to contact the vendor multiple times. The tracking number is EG[redacted]69KR. I also purchased Sony WH-1000XM3/S Over-Ear Headphones in Silver, but they are not functioning properly. Another item was lost, and I had to purchase a replacement for $12. I am dissatisfied with the service as the tracking is imprecise, making it hard to determine when the article will actually reach me.

I sold a pair of dirt bike boots to a buyer in Montana who hasn't paid for them. According to his message, he initially claimed the payment was delayed. He later requested a refund, which I processed, but then he received the boots and submitted a return request. However, I explicitly stated that I do not accept returns and declined his request. Despite this, he has not paid for the item, ignored my attempts to communicate, and seems to have disappeared. I reached out to UPS but they couldn't assist. It has been two months now, and I am frustrated and seeking a resolution to this situation.

I purchased an item from a seller, but it arrived damaged. Despite my request for a replacement, they suggested I have it repaired instead. The item was meant to be new, and I spent over $[redacted] on it. After mentioning a $50 refund, they later offered $80 instead. Still, I insisted on a refund as I did not want to have it repaired. The seller then claimed the damage occurred during shipping and urged me to consider repair costs instead of returning it. I reiterated that the item was already broken upon arrival, emphasizing my preference for a refund.

The seller sent the wrong voltage item I ordered, [redacted]. After eBay approved the return and stated that the seller would cover the return fee, they are now refusing to pay. The seller claims I ordered the wrong type, but the ad only specified plug type, not voltage. I selected the default plug type and added a note requesting an Australian plug. Despite eBay instructing me to find my own return method, the quoted $82 AU for shipping almost matches the item's cost. The seller is unresponsive to my emails, and attempts to contact eBay for help have been unsuccessful. I am requesting eBay or the seller provide a paid return label or refund the purchase price.

I purchased a pair of sneakers from the seller for $79.99. Although the tracking number said they were delivered on August 6, I never received them. After checking with neighbors and the post office, it seems the post office believes it was a small item that would fit in my mailbox, which is impossible for a pair of high-top sneakers. I reached out to the seller but haven't had any success. I noticed he is now reselling the same sneakers for $[redacted].99, which is concerning. Despite the seller having a tracking number, I suspect he may have sent a small item that I overlooked as junk mail. I'm not interested in a refund; I simply want the sneakers I originally paid for at the price he is now listing them for.

Hello, I am reaching out to eBay customer service regarding an issue with a seller canceling a product after I had paid for it. I had some trouble with my debit card payment, which was unusual as I have used it for numerous transactions in the past without any issues. The seller and I had a disagreement, which led to him canceling the sale even after I had paid. I am disappointed with this situation and feel it is unfair. My eBay username is bigdak, and I am Jimmy F. You can reach me at [redacted] or email me at recoveringjimmy @ gmail.com. I am a disabled individual with specific needs, and this computer was important for me. I believe the seller canceled the sale maliciously, and I would appreciate your assistance in resolving this matter. Thank you.

I recently listed a product on eBay and mistakenly clicked to buy a similar item from another seller instead of accepting an offer. I have tried contacting the seller multiple times to resolve the issue but have not received a response. I am concerned about getting dings on my account if I end up having to buy the item. Can the seller easily cancel the order on their end, or am I stuck with purchasing the item?