trying to reset password. YOU have the wrong emailk to end me a link to do so*Rachelle...

GetHuman5130944's customer service issue with eBay from August 2020

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The issue in GetHuman5130944's own words
trying to reset password. YOU have the wrong emailk to end me a link to do so*Rachelle Clarize**:** PM*Thank you for contacting eBay. My name is Rachelle. I will be more than happy to help you today. For verification, may I please have the following information: *Your first and last name *Email Address *Phone Number *Registered Address*Rachelle Clarize**:** PM*Hi I don't mean to rush you. I just want to make sure that we're still connected. Are you still with me?*eBay*Guest**:** PM*yes*eBay*Guest**:** PM*here*eBay*Guest**:** PM*William Ennis I think it is under W*****@***.com*eBay*Guest**:** PM**** *** *****Rachelle Clarize**:** PM*Thank you so much for the information and I understand that you would like to reset your password and I know how important for you to manage and settle this. Don't worry I can definitely look into that in here.*Rachelle Clarize**:** PM*Just to make sure, what is the username on your ebaya ccount?*eBay*Guest**:** PM*well it i also holding up money tht i got paid for a buy*eBay*Guest**:** PM*cant ship it , etc*eBay*Guest**:** PM*I am not sure why my money went to a paypal accoutn either I cant seem tro retriecve it*Rachelle Clarize**:** PM*I understand and I know that you are concern about this as well.*Rachelle Clarize**:** PM*I tried searching for the account linked to the email address W*****@***.com but I'm afraid that I did not see any account here.*Rachelle Clarize**:** PM*Do you know the username on your ebay account?*Rachelle Clarize**:** PM*Hi I don't mean to rush you. I just want to make sure that we're still connected. Are you still with me?*Rachelle Clarize**:** PM*I haven’t heard from you so I’m going to end this chat. If you still require assistance, please don’t hesitate to contact us again.*Chat session has ended

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eBay

Customer service issue
Reported by GetHuman5130944
Aug 4th, 2020 - 7 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 24884 others
0 customers following this

Timeline

GetHuman5130944 started working on this issue
Aug 4th, 2020 5:41pm