eBay Customer Service Issues

I recently sold a Webkinz cat with Order number: 24-05[redacted]0. Unfortunately, I couldn't find the item after the buyer paid for it. In the midst of dealing with my Dad's dementia, I refunded the buyer through Zelle. I also refunded another customer in a similar situation. It's been a tough period with my daughter's cystic fibrosis and concerns about Covid-19, adding to my stress. I have documentation of both refunds, including shipping fees. I want to make sure that eBay is aware of the situation and doesn't charge me for these sales, that I'm not taxed on these transactions, and that I'm reimbursed any fees paid to eBay/PayPal for these two transactions. I'm also checking my listed items to confirm nothing else is missing and that all items for sale are indeed in my possession.

Dear eBay Manager, I would like to address a concerning issue regarding my account and the inadequate customer service I have received from your company. Last November, I requested to close my seller account due to my business shutting down, but encountered difficulties. After an eBay representative intervened and supposedly closed the account, I later discovered in January [redacted] that I was still being charged. Despite assurances that the issue was resolved and a refund was processed, I was shocked to find more charges on my account in May/June [redacted]. Since then, I have been in constant communication with eBay, seeking a refund. However, the process has been frustrating and unproductive, with conflicting information from representatives and unfulfilled promises of callbacks. This ongoing situation has caused me significant stress and financial strain amidst the current pandemic. I am seeking a full refund of £[redacted], confirmation of permanent account closure, and improved communication from eBay. I am already in contact with Trading Standards and will escalate this matter further if not resolved promptly. Please respond via email at [redacted], as my current email is inactive and I have been unable to update it on my account. Sincerely, Tanya Fisher

I received a Total Wireless LG Rebel 4 4G LTE Prepaid Cell Phone (Refurbished) from an eBay seller. The phone has minor scratches, including one deep scratch on the screen. I contacted the seller, requesting a partial refund of $10.00 due to the damages. The seller replied that they couldn't issue a partial refund but offered to extend service days once the phone is activated. However, as I don't plan to activate the phone immediately, I declined the service day extension. I requested to purchase the phone at the lower price it was sold for in May, but the seller declined. They insisted on compensating me for keeping the device instead of returning it. I inquired about the form of compensation and the seller replied, reiterating their offer to extend service days upon activation. I then asked an eBay rep to contact me to discuss the situation further.

Hello, I am an eBay user with the username kavewickram_0. I recently received an email informing me that my account has been suspended. I am unsure why my account was suspended but suspect it may be due to my choice of payment method, PayPal, for which I may not have sufficient funds. I am unable to log in to my account to update this information. I believe this was an oversight when listing my first product on eBay to expand my local business. I apologize for any errors. I kindly request the reinstatement of my account to comply with your guidelines. Thank you and regards.

Hello, I'm an eBay user with the user ID kavewickram-0. I recently received an email stating that my account has been suspended, which I believe is due to issues with my chosen payment method, PayPal, and insufficient funds. However, I am unable to log in to rectify this. I am willing to settle any outstanding amounts promptly. This situation arose when I listed my product on eBay for the first time to expand my local business. I kindly request that my account be reinstated so I can adjust my settings in compliance with your guidelines. Thank you!

Hello, I am Kaveesha Wickramarathne, an eBay user (User ID: kavewickram-0, email: [redacted], postal code: [redacted]). I recently received an email informing me that my eBay account has been suspended. I am uncertain about the exact reason for this suspension but suspect it may be related to my choice of payment method, which is PayPal. It appears that I may have insufficient funds in my PayPal account to cover payments, preventing me from accessing my account to make necessary changes. I believe this issue arose when I listed my product on eBay for the first time as part of expanding my local business. I kindly request your assistance in reinstating my account and allowing me to adjust my settings in compliance with your community rules. Thank you for your attention to this matter.

Hello, I am seeking assistance regarding my recent sale of USPS forever stamps, case numbers [redacted]. The buyer has claimed they are counterfeit, but I verified their authenticity at the post office before listing them on Ebay. I have used these stamps personally since [redacted] without issue. I am willing to send a roll of stamps for verification. I am unsure of the implications of not accepting the return or how to ensure the stamps returned are the ones I sold. I am cautious as in the past, buyers have returned different stamps. Please reach out at [redacted], preferably with a Mandarin-speaking representative. Thank you.

I have had multiple negative experiences trying to purchase Bose headphones. Initially, the seller's account was hacked, and my order never arrived. The second attempt using a 10% coupon was unsuccessful as well. Subsequently, when the third order finally arrived, the item had a strong cologne scent that triggered my nausea. Due to my health concerns and the current pandemic situation, I am hesitant to go to the post office. I believe the best course of action is to request a refund for the item. I have been a loyal customer for years and hope for a resolution without having to return the item. Options like arranging a UPS pickup from my doorstep or receiving a coupon for the item's value would be greatly appreciated, as I am hesitant to reorder the product for the fourth time given the frustrating experiences I have encountered.

Hello, I’m Carol Graydon. I want to address my recent purchase experience with Order Number 17-05[redacted]0 and item ID: [redacted]78. I bought a Gold & Cream Vintage 80s Glomesh Lady’s Handbag Purse. My disappointment stems from the fact that upon arrival on July 7th at 18:42 AEST via Australia Post, the bag was in poor condition. It was not communicated that the bag was second-hand. The bag was filled with sand, the lining was stained, it was broken at the end, and overall filthy. I had hoped to gift it to a friend in Tasmania for her birthday on August 12, [redacted], but it's not presentable. Despite my efforts to clean the sand, the condition remains unsatisfactory. I feel let down by this purchase. It’s disheartening that eBay allows such transactions to happen. Sincerely, Carol Graydon.

Hello, I am a user on eBay with the username kavewickram-0. Recently, I received an email informing me that my account has been suspended. I am unsure of the exact reason for this suspension, but I suspect it may be due to the payment method I selected, which was PayPal. It seems that my PayPal account does not have enough funds for the payments, preventing me from accessing my account to make any necessary changes to the payment option. I believe this issue occurred when I listed my product on eBay for the first time to expand my local business. I kindly request your assistance in reinstating my account and allowing me to adjust my settings in accordance with the community guidelines. Thank you for your understanding and support.

I recently registered for an eBay seller account to sell my phone and upgrade to a new model. I listed my item as "buy now" with no auction and accepted an offer from a buyer. When I refused to send additional pictures via text and tried to relist the item after the buyer's request, I found out I had reached my listing limit. This is frustrating because this was the first item I listed, and now I'm unable to proceed. I had hoped to sell the phone quickly to fund my new device. Any advice on how to resolve this issue would be greatly appreciated.

Hello, I recently received an email from eBay regarding some concerns with my account. They have notified me of the suspension of my account due to activities that pose a risk to the community. I understand the precautionary measure taken by eBay but would like to appeal this decision. I am aware that any outstanding fees for selling activities will be due, and I am open to resolving any issues to reinstate my account. Thank you.

Hello, On July 6, [redacted], I transferred USD [redacted].99 for a Gibson SG Standard [redacted] Pelham Blue Japan electric guitar on eBay. Unfortunately, the seller, Japanese-treasurebox, informed me on July 7, [redacted], that the guitar was already sold in Japan, even though I had already paid. I was offered a different Gibson guitar which I am not interested in. To my dismay, the same seller relisted the original guitar at a higher price on eBay the next day. I found it concerning that the seller had multiple copies of the same guitar. My payment is still pending in my bank for the seller. I need urgent assistance to resolve this situation. My item number is [redacted]02 and order number is 26-05[redacted]6. Best regards, Ole Kim Tranum

I encountered a scam when trying to buy a vehicle on what I believed was eBay Motors. The scammer now wants me to send more eBay cards for insurance delivery, requesting $[redacted]. They reached out asking for the additional cards, but I explained I would do so after work. Today, I apologized for the delay and assured the seller I would purchase the cards. A supposed eBay Motors number (which is not actually eBay) called inquiring about the cards, and I informed them I would send them after work. They are currently waiting for the cards. I have all relevant information and hope that authorities can intervene to apprehend the scammer.

I recently had an issue with my eBay account being closed unexpectedly. Despite contacting PayPal for assistance and being told it was reactivated, I encountered a problem with my email address being changed to an eBay email without my knowledge. Each time I tried to correct it, the system prompted me to do the same task again in a frustrating cycle. Contacting eBay customer service through two different helplines only redirected me to their online help page, leading to the same unhelpful loop. Even attempting the "my account was hacked" option yielded no solution as I cannot access my account. The lack of customer service support from eBay has left me feeling dissatisfied with the situation. My account name is MFR_GDR_2010, and my email is [redacted]

I recently discovered that my eBay account was closed without any notification. After contacting PayPal for assistance, I was informed that my account had been reactivated; however, when I attempted to log in, I discovered that my email address had been changed to an eBay address. Despite my efforts to correct this, I am stuck in a loop where I am prompted to update my eBay email address but unable to do so. Despite multiple attempts to reach eBay customer service through different phone numbers, I have been unable to speak to a representative, and my frustration is growing. Even the option to report a hacked account leads me back to the same cycle of being unable to access my account. It is essential that eBay takes responsibility for reactivating my account and resolving the email address issue promptly. My account username is MFR_GDR_2010, and my email is [redacted]

Hello, I am having trouble accessing my eBay account. I was instructed to complete two-factor authentication. However, I did not receive the notification on my phone after multiple attempts to resend it. It has been 48 hours, and I am unable to access my account to make a purchase. I have tried contacting eBay customer service multiple times, but I have been unsuccessful. I keep receiving the generic message to refer to the help page for assistance. This situation is incredibly frustrating for me.

Hello, my name is Graeme Kidd, and I am having trouble with a leather jacket I purchased from the seller Reflections. My order number is 23-05[redacted]3. Initially, I believed the jacket had a bat winged design, but upon further inspection, I realized it is two sizes too big. I had requested a jacket with a 50" chest size based on my measurements of a 46" chest. Unfortunately, the seller did not provide a size chart for me to choose my size accurately. I have repeatedly asked the seller to send a return label at their expense due to sending the incorrect size jacket. I am not proficient with computers and finding it challenging to resolve this issue. I appreciate any assistance you can provide. Thank you for your time. Graeme Kidd.

I am seeking assistance with a recent purchase issue. I bought a vape in June, and it arrived missing a small stopper that prevents liquid leakage. After contacting the seller and sending pictures of the tank, no progress has been made. The seller requested I return the plastic tank before sending a replacement, but due to being 67 years old and still shielding, I am unable to visit a post office. I believe the seller should cover the postage due to the product's fault. Despite my explanations, the seller insists I pay for postage and offered free e-liquid as compensation. However, I simply want the missing part to make the vape functional. The seller refuses to send the necessary part until the plastic tank is returned. I am a recent widow living alone, facing difficulty resolving this matter. Your help in addressing this frustrating situation would be greatly appreciated. Best regards, Sue B.

My eBay account has been getting hacked every week by someone in South America, and eBay has been unhelpful in resolving the issue promptly. Their customer service is not readily available to address such critical security concerns. I have tried contacting them by phone, but I only receive messages directing me to visit their help page for more information. It's frustrating that despite acknowledging the problem and being aware of the hacker's email address used for password resets, eBay has not taken appropriate actions. Considering legal action if eBay fails to protect my account is on my mind. eBay's lack of security measures is alarming, especially when unauthorized purchases are being attempted using my account. I am contemplating using Amazon instead for a more secure selling service.